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Exam 8: Training Human Resources

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Question 61

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Carlene arrives at the training facility full of enthusiasm because she is really excited about learning how to cope with difficult customers.She has encountered a number of intransigent customers and is eager to see what "tricks" the trainers can show her.Carlene has motivation to learn.

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Question 62

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On-the-job training is by far the most commonly used form of training,because it can be smoothly integrated into the regular work flow.

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Question 63

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The performance consulting approach to training

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called

The two major advantages for the employer of cross-training employees is employee development and

Because of the U.S.'s commitment to training specialized and skilled workers,the U.S.is certain to remain the innovative and strategic leader in the world economy for the foreseeable future.

The frequent changes to which the organization must adapt demands that employees be continually trained to update their capabilities.

The planned introduction of new employees to their jobs,coworkers,and the organization is a definition of

In order to remain competitive,organizations must continually train current employees because of

The primary purpose of an orientation program is to provide a realistic job preview for new hires when joining a new organization.This lessens dissatisfaction and reduces turnover of new hires.

Every Thursday afternoon a group of oil refinery supervisors meets for a class called "Spanish on the Job" so that they can more easily communicate with their subordinates and contractors whose primary language is Spanish.This would be called _________ practice.

The most elementary way in which people learn is ____,or copying someone else's behavior.

Gloria is an HR professional who takes the performance consulting approach to training.Gloria is meeting with Beatrice,a manager who is has a poor-performing subordinate.Gloria is most likely to work with Beatrice and Beatrice's subordinate to

Cole,the director of training for a manufacturer of heavy equipment,is designing a training program for new sales representatives.The sales reps need to be able to quote "Chapter and verse" from the company catalog regarding types of equipment,their functions,their appropriate and inappropriate uses,pricing,and financing packages.Cole's training program would be most effective if he designed it using ____ practice for the sales reps.

The textbook's example of management training at Graybar Electric discussed a training technique where a team of trainees listened to a presentation by an international advertising agency CEO about the creation of customer loyalty.The trainee team then drafted an article for the Graybar newsletter on how to strengthen Graybar's brand with its customers.This is an example of

EarthShapers,Inc.,a U.S.manufacturer of heavy construction equipment,maintains large sales and support operations overseas.When sending new employees to its operations in Japan,the employees take courses in Japanese history and culture so that the Americans can adjust more easily to living in Japan.This training would apply to the ____ component of international competence training.

Geraldine has recently been transferred to a different department.She ran into a problem with how to handle a particular transaction.Since Geraldine's supervisor was in a meeting,she Geraldine walked down the office hallway knocking on doors until she found someone who could walk her through the process.This is an example of

Jill's Organic Caterers hires disadvantaged youths for kitchen help,chef-trainee positions and waitstaff.Many of these employees go on to careers in the food industry.Jill's Organic Caterers receives tax credits for hiring and training these youths through the

Attitude survey data are used in ____ analysis of training needs.

Phillip waited a week for feedback on how he did on his first sales presentation to clients because his boss was out of town and had to review a recording of the presentation.This undermines the Phillips learning because of the lack of immediate confirmation.