Question 1

A directive is an informational document, not a persuasive one.

Accepted Answer

A) True 
 B)False

Question 2

You have been sent by your employer, Madison Construction Company, to a regional conference dealing with ways to improve communication between management and workers in the field. Which of the following would NOT be an acceptable way to submit an informational report on your trip?

Accepted Answer

A)   discussing the trip in your next status report
B)   issuing a directive
C)   writing a one-page trip-report memo
D)   filling out the company's standardized trip form

Question 3

A field report explains a problem, methods, results, and conclusions, but it deemphasizes the methods and can include recommendations.

Accepted Answer

A) True 
 B)False  True

Question 4

What is the difference between a progress report and a status report?

Accepted Answer

A)   There is no difference.
B)   A progress report communicates the current status of an ongoing project, whereas a status report is an update on the entire range of operations of a department or division of an organization.
C)   A status report communicates the current status of an ongoing project, whereas a progress report is an update on the entire range of operations of a department or division of an organization.
D)   A progress report is written for readers outside of the originating organization, whereas a status report is written for readers within the organization.

Question 5

Chapter 17 notes that in writing meeting minutes, you should be comprehensive and clear. According to the chapter, what else should you do?

Accepted Answer

A)   Be objective.
B)   Record emotional exchanges between participants.
C)   Be diplomatic.
D)   Create a planning document for use in preparing for the group's next meeting.

Question 6

In writing a set of meeting minutes, you should interpret the events of the meeting for your readers.

Accepted Answer

A) True 
 B)False

Question 7

which two of the following organizational patterns are frequently used in progress reports?

Accepted Answer

A)   spatial pattern
B)   time pattern
C)   cause-and-effect pattern
D)   task pattern
E)   progression pattern

Question 8

In general, why would someone need to write an incident report?

Accepted Answer

A)   Readers have followed the guidelines established in a recent directive.
B)   Something unexpected happened, and the results are good news.
C)   Work on a project has been completed.
D)   Something unexpected happened, and the results are bad news.

Question 9

A writer in the research division of Radworth Pharmaceutical, Inc. is preparing a monthly progress report on the development of a new drug. What is the best way to organize the body of the report?

Accepted Answer

A)   by time
B)   from most-important to least-important accomplishments
C)   by task
D)   based on the budget allocated for the project

Question 10

what are the two organizational patterns frequently used in progress reports?

Accepted Answer

The time pattern and the task pattern

Question 11

What are common formats for written informational reports? Select all that apply.

Accepted Answer

A)   memos
B)   reports
C)   web pages
D)   emails
E)   All responses are correct.

Question 12

The primary purpose of a directive is to direct the reader to additional sources of information.

Accepted Answer

A) True 
 B)False

Question 13

A status report is usually organized according to task.

Accepted Answer

A) True 
 B)False  True

Question 14

What course of action should you take if you find that you will not be able to meet your original deadline for delivery of a report?

Accepted Answer

You should explain w...

Question 15

What are the five basic formats for informational reports discussed in Chapter 17?

Accepted Answer

Directives, field re...

Question 16

what is the common goal of all informational reports?

Accepted Answer

To provide informati...

Question 17

which of the options below is NOT an advantage of using a commercial template to record meeting minutes?

Accepted Answer

A)   The note taker can enter the notes directly into his or her computer rather than typing up written notes afterward.
B)   The form prompts the note taker to enter information he or she might have otherwise overlooked.
C)   The template automatically distributes the minutes to all meeting attendees.
D)   Because the template is a table, readers quickly become accustomed to reading it and locating the information they need.

Question 18

When you are recording meeting minutes and an argument arises, you should record both the argument and its outcome in order to ensure comprehensiveness.

Accepted Answer

A) True 
 B)False

Question 19

you should be "clear, comprehensive, objective, and diplomatic" when writing meeting minutes. Which two of these ideal goals have the greatest potential to conflict with each other?

Accepted Answer

A)   clarity and comprehensiveness
B)   comprehensiveness and objectivity
C)   objectivity and diplomacy
D)   comprehensiveness and diplomacy

Question 20

Which of these is NOT a typical field report as described by Chapter 17?

Accepted Answer

A)   a report on a visit to a potential building site for an office for a client
B)   a report on maintenance performed on a broken piece of machinery in a shop
C)   a report on an inspection conducted at a customer's site
D)   a report on an experiment conducted in your company's laboratory

Exam 17: Writing Informational Reports

A directive is an informational document, not a persuasive one.

Correct AnswerverifiedShow Answer

You have been sent by your employer, Madison Construction Company, to a regional conference dealing with ways to improve communication between management and workers in the field. Which of the following would NOT be an acceptable way to submit an informational report on your trip?

Correct AnswerverifiedShow Answer

A field report explains a problem, methods, results, and conclusions, but it deemphasizes the methods and can include recommendations.

Correct AnswerverifiedTrue

What is the difference between a progress report and a status report?

Correct AnswerverifiedShow Answer

Chapter 17 notes that in writing meeting minutes, you should be comprehensive and clear. According to the chapter, what else should you do?

Correct AnswerverifiedShow Answer

In writing a set of meeting minutes, you should interpret the events of the meeting for your readers.

Correct AnswerverifiedShow Answer

which two of the following organizational patterns are frequently used in progress reports?

Correct AnswerverifiedShow Answer

In general, why would someone need to write an incident report?

Correct AnswerverifiedShow Answer

A writer in the research division of Radworth Pharmaceutical, Inc. is preparing a monthly progress report on the development of a new drug. What is the best way to organize the body of the report?

Correct AnswerverifiedShow Answer

what are the two organizational patterns frequently used in progress reports?

Correct AnswerverifiedThe time pattern and the task pattern

What are common formats for written informational reports? Select all that apply.

Correct AnswerverifiedShow Answer

The primary purpose of a directive is to direct the reader to additional sources of information.

Correct AnswerverifiedShow Answer

A status report is usually organized according to task.

Correct AnswerverifiedTrue

What course of action should you take if you find that you will not be able to meet your original deadline for delivery of a report?

Correct AnswerverifiedYou should explain w...View AnswerShow Answer

What are the five basic formats for informational reports discussed in Chapter 17?

Correct AnswerverifiedDirectives, field re...View AnswerShow Answer

what is the common goal of all informational reports?

Correct AnswerverifiedTo provide informati...View AnswerShow Answer

which of the options below is NOT an advantage of using a commercial template to record meeting minutes?

Correct AnswerverifiedShow Answer

When you are recording meeting minutes and an argument arises, you should record both the argument and its outcome in order to ensure comprehensiveness.

Correct AnswerverifiedShow Answer

you should be "clear, comprehensive, objective, and diplomatic" when writing meeting minutes. Which two of these ideal goals have the greatest potential to conflict with each other?

Correct AnswerverifiedShow Answer

Which of these is NOT a typical field report as described by Chapter 17?

Correct AnswerverifiedShow Answer

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True

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The time pattern and the task pattern

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True

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You should explain w...
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Directives, field re...
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To provide informati...
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