Question 1

Which of the following is the best advice for writing the body of an e-mail message?

Accepted Answer

A)   To help the receiver act on the subject, discuss only one idea.
B)   Because e-mail messages and memos are informal, do not use numbered or bulleted lists.
C)   Use graphics, various fonts, and different formatting freely.
D)   Type the body in all uppercase letters to make it look important.

Question 2

The popularity of electronic messages in the workplace has made paper-based messages obsolete.

Accepted Answer

A) True 
 B)False

Question 3

Alicia is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?

Accepted Answer

A)   Urgent!
B)   Our next staff meeting will be held on the 15th of August.
C)   Please Attend Staff Meeting August 15
D)   Please Read Right Away

Question 4

Information and procedure messages generally flow upward from employees to management.

Accepted Answer

A) True 
 B)False

Question 5

Your e-mail messages and memos should have high skim value, which means

Accepted Answer

A)   you write the message quickly and efficiently.
B)   information presented is easy to read and comprehend.
C)   all sentences contain ten or fewer words.
D)   all paragraphs contain five or fewer lines.

Question 6

Which of the following is an effective statement for an information or procedure e-mail or memo?

Accepted Answer

A)   You are not allowed to smoke inside any room in any building according to the company's smoke-free workplace policy.
B)   This is to inform you that the company at which you are currently employed has a smoke-free workplace policy.
C)   Haven't you noticed the no-smoking signs located throughout the workplace?
D)   Smokers may use the smoking area outside the north entrance as part of our smoke-free workplace policy.

Question 7

Why do some employers forbid employees to use instant messaging (IM) ?

Accepted Answer

A)   Instant messaging is more expensive to use than faxes or phone calls.
B)   Organizations fear that privileged information and company records will be revealed through public instant messaging systems, which hackers can easily penetrate.
C)   Delivery of instant messages takes longer than e-mail message delivery.
D)   Many companies forbid instant messaging use for all of these reasons.

Question 8

Because e-mail is composed rapidly and is used primarily for internal communications, writers do not have to worry about following the three-phase writing process when preparing these messages.

Accepted Answer

A) True 
 B)False

Question 9

You are delivering information to your superior about proposed salary scales for employees in your department. What is the best communication channel for sending this confidential information?

Accepted Answer

A)   E-mail
B)   Podcast
C)   Interoffice memo
D)   All of the above are appropriate channels for sending confidential information.

Question 10

Most e-mail messages and memos

Accepted Answer

A)   have topics that are not sensitive.
B)   require persuasion.
C)   are indirect and begin with an explanation.
D)   need not be carefully organized because they are informal.

Question 11

E-mail messages and memos should use bullets, lists, headings, and white space to improve readability.

Accepted Answer

A) True 
 B)False

Question 12

Because employers have the legal right to monitor e-mail use, assume that all e-mail is monitored and don't use it for personal matters.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is the best tip for replying to e-mail messages?

Accepted Answer

A)   Reply to an e-mail message as soon as you read it; don't read additional e-mail messages in your in-box because doing so might confuse you.
B)   If you can't reply immediately, send a quick message to acknowledge receipt of the message and to tell the sender when you'll be able to reply.
C)   Include the sender's entire original message in the body of your reply so that he/she knows what you're responding to.
D)   Retain the original subject line to identify a conversation thread even if the topic shifts.

Question 14

Which of the following is the most appropriate closing for an e-mail message or memo?

Accepted Answer

A)   Please submit your report by August 1 so that the information can be presented at the seminar.
B)   Please let me know if I may be of further assistance.
C)   Thank you in advance for answering my questions.
D)   It's been great talking with you.

Question 15

Although teenagers use instant messaging (IM) frequently, corporations do not use this communication tool.

Accepted Answer

A) True 
 B)False

Question 16

You are writing a reply to an e-mail message. Which of the following is an appropriate opener for your reply agreeing to a request?

Accepted Answer

A)   I have just read your May 10 e-mail message about working overtime.
B)   Yes, I'm available to work overtime next weekend.
C)   Thank you for your e-mail message of the 10th in which you asked about my ability to work overtime this weekend.
D)   This is to inform you that I received your May 10 e-mail message.

Question 17

Guidelines for polite online interaction, known as _______________, govern use of e-mail and other electronic communication.

Accepted Answer

netiquette
Explanation:A combi...

Question 18

Most e-mails and memos should be written indirectly to show respect for readers.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements about Phase 3 of the writing process is correct?

Accepted Answer

A)   E-mail messages should be revised for clarity as viewed from the sender's perspective.
B)   Since e-mail messages are informal, a few spelling and punctuation mistakes are acceptable.
C)   The writer of an e-mail should plan for feedback to ensure that the message is successful.
D)   Phase 3 has little importance in routine messages.

Question 20

A _____________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.

Accepted Answer

The answer of A _____________ is a digital media file...

Exam 5: Electronic Messages and Digital Media

Your e-mail messages and memos should have high skim value, which means

Correct AnswerverifiedShow Answer

Which of the following is the best tip for replying to e-mail messages?

Correct AnswerverifiedShow Answer

Although teenagers use instant messaging (IM) frequently, corporations do not use this communication tool.

Correct AnswerverifiedShow Answer

Alicia is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?

Correct AnswerverifiedShow Answer

Why do some employers forbid employees to use instant messaging (IM) ?

Correct AnswerverifiedShow Answer

Which of the following is the most appropriate closing for an e-mail message or memo?

Correct AnswerverifiedShow Answer

Which of the following statements about Phase 3 of the writing process is correct?

Correct AnswerverifiedShow Answer

Most e-mails and memos should be written indirectly to show respect for readers.

Correct AnswerverifiedShow Answer

You are writing a reply to an e-mail message. Which of the following is an appropriate opener for your reply agreeing to a request?

Correct AnswerverifiedShow Answer

Which of the following is an effective statement for an information or procedure e-mail or memo?

Correct AnswerverifiedShow Answer

Most e-mail messages and memos

Correct AnswerverifiedShow Answer

Because e-mail is composed rapidly and is used primarily for internal communications, writers do not have to worry about following the three-phase writing process when preparing these messages.

Correct AnswerverifiedShow Answer

You are delivering information to your superior about proposed salary scales for employees in your department. What is the best communication channel for sending this confidential information?

Correct AnswerverifiedShow Answer

Because employers have the legal right to monitor e-mail use, assume that all e-mail is monitored and don't use it for personal matters.

Correct AnswerverifiedShow Answer

The popularity of electronic messages in the workplace has made paper-based messages obsolete.

Correct AnswerverifiedShow Answer

Guidelines for polite online interaction, known as _______________, govern use of e-mail and other electronic communication.

Correct AnswerverifiednetiquetteExplanation:A combi...View AnswerShow Answer

E-mail messages and memos should use bullets, lists, headings, and white space to improve readability.

Correct AnswerverifiedShow Answer

A _____________ is a digital media file that is distributed over the Internet and downloaded on portable media players and personal computers.

Correct AnswerverifiedShow Answer

Which of the following is the best advice for writing the body of an e-mail message?

Correct AnswerverifiedShow Answer

Information and procedure messages generally flow upward from employees to management.

Correct AnswerverifiedShow Answer

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netiquette
Explanation:A combi...
View Answer

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