Question 1

The purpose of an employee handbook includes:

Accepted Answer

A)   conveying information of general interest to employees.
B)   explaining key aspects of company policy and philosophy of operation.
C)   forestalling conflict and misunderstandings.
D)   All of these.

Question 2

The process through which information received through communication is converted back into ideas or concepts is known as:

Accepted Answer

A)   decoding.
B)   transmitting.
C)   encoding.
D)   sending.

Question 3

If a message is poorly encoded or improperly decoded, this is an example of ________ in the communication process.

Accepted Answer

A)   noise
B)   the MUM effect
C)   the Doppler effect
D)   the HURIER effect

Question 4

The role of organizational communication includes:

Accepted Answer

A)   directing action.
B)   coordinating action.
C)   building social relationships.
D)   All of these elements.

Question 5

Informal gender-segregated communication networks are known as the ________.

Accepted Answer

A)   old-boys network
B)   glass ceiling
C)   grapevine
D)   division of labor

Question 6

Describe the communication process, naming each element and explaining its part in the process.

Accepted Answer

The process begins when a sender has an ...

Question 7

In a small manufacturing business, the technical professionals are not understood by the first line supervisors when they are explaining how to use the computer guided machines on the plant floor due to the language the 'techies' use. This is an example of the communication barrier of:

Accepted Answer

A)   communication overload.
B)   the lack of active listening by the supervisors.
C)   the use of jargon.
D)   the MUM phenomenon in organizations.

Question 8

In Japan, "no" is communicated by ________.

Accepted Answer

A)   leaving the room
B)   responding in a highly tangential manner
C)   asking questions that change the topic
D)   All of the above.

Question 9

There are a number of steps you can take to promote cross-cultural communication, including:

Accepted Answer

A)   assuming others are similar to yourself.
B)   carefully evaluating your observations.
C)   taking the other person's perspective.
D)   speaking slowly and loudly.

Question 10

Upward communication is ________.

Accepted Answer

A)   exchanged between peers
B)   simply the reverse of downward communication
C)   always welcomed by upper management
D)   often inaccurate

Question 11

The advantages of video-mediated communication over phone, fax, and e-mail are its ability to use information from several sources at the same time and to permit visual clarification.

Accepted Answer

A) True 
 B)False

Question 12

Supportive communication is characterized by:

Accepted Answer

A)   focusing on the person, not the problem.
B)   accuracy and honesty.
C)   providing reasons based on what others have done.
D)   All of these.

Question 13

Matching the type of communications media to the kind of message sent is considered:

Accepted Answer

A)   media insensitive.
B)   media savvy.
C)   media sensitive.
D)   nonverbal communication.

Question 14

The most common type of communication in organizations is:

Accepted Answer

A)   two-way oral communication.
B)   one-way written communication.
C)   two-way written communication.
D)   one-way oral communication.

Question 15

Table 9.2
A student of organizational communication, John is studying how the target of a communication shapes the communication. In his studies, he notes that the technical professionals tend to not tell middle managers about problems they are having with the system or about shutdowns they will implement to change something. This isn't a problem for John because he hears about the system shut downs from the IS department secretary who calls him up to warn him about 10 minutes before the system goes down. However, up and down the hall, John can hear managers swearing, as the system goes down and their work disappears for anywhere from 15 minutes to a couple of hours.
The marketing manager tends to work fairly hard at keeping the sales and operation managers current on her plans for product campaigns so the sales people can talk about them and operations can make sure there is enough product on hand to meet demand.
-Refer to Table 9.2. The marketing manager's communication to the sales and operations managers is an example of:

Accepted Answer

A)   downward communication.
B)   lateral communication.
C)   diagonal communication.
D)   upward communication.

Question 16

An active listener asks questions and puts the speaker's ideas into his/her own words as he/she listens.

Accepted Answer

A) True 
 B)False

Question 17

The verbal communication medium that is the richest in information and personal in nature is:

Accepted Answer

A)   telephone.
B)   face-to-face conversation.
C)   memos or letters.
D)   All of the above.

Question 18

________ are based on people's fears and anxieties.

Accepted Answer

A)   Pipe dreams
B)   Bogie rumors
C)   Wedge drivers
D)   Home-stretchers

Question 19

When rumors are designed to damage someone's reputation, these rumors are known as:

Accepted Answer

A)   pipe dreams.
B)   bogie rumors.
C)   wedge drivers.
D)   home-stretchers.

Question 20

When information is shared within a team, this is known as:

Accepted Answer

A)   interpersonal communication.
B)   group-level communication.
C)   organizational communication.
D)   inter-organizational communication.

Exam 9: Communication in Organizations

In a small manufacturing business, the technical professionals are not understood by the first line supervisors when they are explaining how to use the computer guided machines on the plant floor due to the language the 'techies' use. This is an example of the communication barrier of:

Correct Answer
verified

The advantages of video-mediated communication over phone, fax, and e-mail are its ability to use information from several sources at the same time and to permit visual clarification.

Correct Answer
verified

Matching the type of communications media to the kind of message sent is considered:

Correct Answer
verified

Supportive communication is characterized by:

Correct Answer
verified

In Japan, "no" is communicated by ________.

Correct Answer
verified

Describe the communication process, naming each element and explaining its part in the process.

Correct Answer
verified
The process begins when a sender has an ...
View Answer

The most common type of communication in organizations is:

Correct Answer
verified

The purpose of an employee handbook includes:

Correct Answer
verified

An active listener asks questions and puts the speaker's ideas into his/her own words as he/she listens.

Correct Answer
verified

If a message is poorly encoded or improperly decoded, this is an example of ________ in the communication process.

Correct Answer
verified

The verbal communication medium that is the richest in information and personal in nature is:

Correct Answer
verified

There are a number of steps you can take to promote cross-cultural communication, including:

Correct Answer
verified

Correct Answer
verified

Informal gender-segregated communication networks are known as the ________.

Correct Answer
verified

The process through which information received through communication is converted back into ideas or concepts is known as:

Correct Answer
verified

The role of organizational communication includes:

Correct Answer
verified

When information is shared within a team, this is known as:

Correct Answer
verified

Upward communication is ________.

Correct Answer
verified

________ are based on people's fears and anxieties.

Correct Answer
verified

When rumors are designed to damage someone's reputation, these rumors are known as:

Correct Answer
verified

Exam 9: Communication in Organizations

In a small manufacturing business, the technical professionals are not understood by the first line supervisors when they are explaining how to use the computer guided machines on the plant floor due to the language the 'techies' use. This is an example of the communication barrier of:

Correct AnswerverifiedShow Answer

The advantages of video-mediated communication over phone, fax, and e-mail are its ability to use information from several sources at the same time and to permit visual clarification.

Correct AnswerverifiedShow Answer

Matching the type of communications media to the kind of message sent is considered:

Correct AnswerverifiedShow Answer

Supportive communication is characterized by:

Correct AnswerverifiedShow Answer

In Japan, "no" is communicated by ________.

Correct AnswerverifiedShow Answer

Describe the communication process, naming each element and explaining its part in the process.

Correct AnswerverifiedThe process begins when a sender has an ...View AnswerShow Answer

The most common type of communication in organizations is:

Correct AnswerverifiedShow Answer

The purpose of an employee handbook includes:

Correct AnswerverifiedShow Answer

An active listener asks questions and puts the speaker's ideas into his/her own words as he/she listens.

Correct AnswerverifiedShow Answer

If a message is poorly encoded or improperly decoded, this is an example of ________ in the communication process.

Correct AnswerverifiedShow Answer

The verbal communication medium that is the richest in information and personal in nature is:

Correct AnswerverifiedShow Answer

There are a number of steps you can take to promote cross-cultural communication, including:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Informal gender-segregated communication networks are known as the ________.

Correct AnswerverifiedShow Answer

The process through which information received through communication is converted back into ideas or concepts is known as:

Correct AnswerverifiedShow Answer

The role of organizational communication includes:

Correct AnswerverifiedShow Answer

When information is shared within a team, this is known as:

Correct AnswerverifiedShow Answer

Upward communication is ________.

Correct AnswerverifiedShow Answer

________ are based on people's fears and anxieties.

Correct AnswerverifiedShow Answer

When rumors are designed to damage someone's reputation, these rumors are known as:

Correct AnswerverifiedShow Answer

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The process begins when a sender has an ...
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