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Exam 9: Production and Operations Management

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Question 1

Multiple Choice

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HandZone,a manufacturer of high quality gloves and a variety of fashion accessories,already has both computer-aided design and computer-aided manufacturing.Unfortunately,the two systems cannot communicate with each other.David Warmdigit,a production manager at HandZone,has heard about some software that allows CAD and CAM to work together,and wants to learn more about it.David is interested in:

A) linear programming software.
B) holistic internalization of operations.
C) computer integrated manufacturing.
D) complex systems integration.

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C

Question 2

Multiple Choice

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The six sigma approach to quality control:

A) relies on a special team of experts to examine every unit of output at the end of the production process.
B) detects potential problems early to prevent their occurrence.
C) views quality control as a function of the marketing department.
D) allows only 600 defective units per one thousand units produced.

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Question 3

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Firms that have a goal of ____________ tend to locate facilities near major highways,ports,rail lines and airports.

The production of a bridge,ship,or large airplane usually involves a variable-position facility layout.

Actually,it is much easier to custom-design service programs than it is to custom-make goods.

Rysler Motors currently uses an ERP system to manage all of its production operations and coordinate them with the other operations of the company.The company also wants to implement a just-in-time (JIT)inventory system.Unfortunately for Rysler,ERP is incompatible with JIT,so if it adopts the new inventory system it will have to abandon ERP.

Manufacturing firms that want to minimize time-to-market are likely to choose facility sites that give them easy access to their preferred modes of transportation.

CAD has __________ productivity in many firms.

A Gantt chart is a bar graph showing production managers what projects are being worked on and the stage of development at any given time.

ISO 9000 refers to a set of international standards for quality management and assurance.

A production process characterized by long production runs to turn out finished goods over time is known as a(n) :

Mass customization is a strategy of convincing customers to choose from a relatively small number of alternatives in order to achieve the efficiencies of mass production.

Jason recently graduated with a degree in operations management from a respected university.The knowledge he gained and skills he developed while obtaining this degree could make him an attractive employee for either a manufacturing firm or a service firm.

Sophisticated software that enables computer-aided design machines to communicate with computer-aided manufacturing machines is called:

Alice's Cookie Company makes a variety of cookies for corporate accounts and restaurants.On a good day,the orders can range from 600 - 800 cookies,with a variety of uniqueness,although the company is known for delicate shortbread and butter cookies.Some cookies have round shapes,but other are elongated rectangles,and yet others are triangles.The bakers can quickly change the cookie cutting machine to reflect the orders for the day,while computers program the ovens to make those cookies the light golden color they are known for across town.Refrigeration is also computer controlled.Alice's Cookie Company embraces flexible manufacturing and mass customization.

The production process requires inputs,controls,and outputs.

Statistical quality control (SQC)is the process some managers use to continually monitor all phases of the production process to assure that quality is being built into the product from the beginning of the production process.

Mypartz,Inc.is a major supplier of components used by Idle Time Gaming Systems.Idle Time Gaming wants to implement a just-in-time inventory system.Mypartz should benefit from this approach,since JIT systems greatly simplify the task of suppliers.

ISO 14000 is a collection of the best practices for managing an organization's impact on the environment.

The main objective of lean manufacturing is to: