Question 1

While drafting a routine message, you should

Accepted Answer

A)   avoid using bullets or numbers.
B)   use very long sentences and paragraphs.
C)   ensure the tone of the message is reader-centered.
D)   place the primary message at the end.
E)   avoid using the recipient's name.

Question 2

Even in today's flatter organizations, being bossy to the boss can be counterproductive.

Accepted Answer

A) True 
 B)False

Question 3

What is the main challenge that authors of routine messages have to overcome?

Accepted Answer

A)   Finding enough facts to write a routine message is difficult.
B)   Readers receive so many routine messages that it is hard to catch their attention.
C)   Routine messages require substantial evidence to document their claims.
D)   Knowing what the audience wants from a routine message can be very difficult.
E)   Most routine messages have complex content that is difficult to simplify.

Question 4

Very general messages keep readers from being bogged down in detail and add to the sender's credibility.

Accepted Answer

A) True 
 B)False

Question 5

A failure to set expectations for subordinates can damage a professional's credibility.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is the most important step in planning routine messages?

Accepted Answer

A)   audience analysis
B)   idea development
C)   message structuring
D)   meta message development
E)   crisis analysis

Question 7

What are the drawbacks of showing excessive appreciation?

Accepted Answer

Showing your appreciation will help buil...

Question 8

Describe the writing process for routine messages. Explain what is involved in each of the steps.
The most important planning step is message structuring. Since routine messages are so common and readers are likely overloaded with many other messages and tasks, the primary challenge is to make sure that the readers pay attention. Ask yourself questions such as the following: How would my audience want to receive this information? How much detail do my audience members expect? As you draft the message, aim for a helpful, professional, and reader-centered tone. Focus on making the message easy to read. Readers expect to understand your primary message in less than 10 to 15 seconds, so use short sentences and paragraphs. Proofreading in the reviewing stage should take a minute or two. By rereading, you will make sure the content is complete and without errors. Even minor typos can distract your readers from complying with your messages.

Accepted Answer

The writing process for routine messages...

Question 9

Rachel walks into her boss's office and makes the following apology: "I was wrong to yell at you when I found out that my trip had been canceled. I did a poor job of controlling my emotions. I'll do better next time." What component of an apology has Rachel failed to include?

Accepted Answer

A)   acknowledgment of a mistake
B)   acceptance of responsibility
C)   sincerity and timeliness
D)   an expression of regret
E)   a commitment not to repeat the offense

Question 10

Describe the process of developing a message that makes a claim.

Accepted Answer

Claims are requests for other companies ...

Question 11

The tone for most routine messages should be helpful, professional, and reader centered.

Accepted Answer

A) True 
 B)False

Question 12

What are announcements?

Accepted Answer

Business executives and managers routine...

Question 13

To prevent employees and customers from ignoring announcements, the subject line must be specific and must create interest.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is most likely to be a component of an appreciation message?

Accepted Answer

A)   an attention getter
B)   a quick rationale
C)   a call to action
D)   a goal for the message
E)   a deadline for a task

Question 15

Which of the following is true of apologies?

Accepted Answer

A)   Offenses caused by personality clashes do not warrant apologies.
B)   It is always good to apologize regardless of whether you are right or wrong.
C)   Not all apologies are necessarily good apologies.
D)   Business professionals who are high in emotional intelligence never apologize.
E)   Apologies are necessary only when you harm someone on purpose.

Question 16

Many routine business messages involve such things as teams coordinating their assignments, customers buying products, and colleagues asking if they can meet. Such messages are known as

Accepted Answer

A)   requests.
B)   expectations.
C)   apologies.
D)   claims.
E)   announcements.

Question 17

Messages that provide directions and messages that set expectations both involve telling others what to do.

Accepted Answer

A) True 
 B)False

Question 18

In routine messages, the primary message should ______ words.

Accepted Answer

A)   not exceed ten
B)   not exceed five
C)   be between fifteen and twenty
D)   be more than fifty
E)   be between twenty and thirty

Question 19

Which question will help you to establish credibility with the readers of your routine messages?

Accepted Answer

A)   What information does the audience need, and how do they want to receive it?
B)   How can I use this message to show off my experience and accomplishments?
C)   How can I trim as much detail as possible from this message?
D)   What is the most persuasive argument that I can make in this message?
E)   What type of formatting will draw the most attention to my design skills?

Question 20

Announcements are a form of

Accepted Answer

A)   one-to-one communications.
B)   one-to-many communications.
C)   many-to-many communications.
D)   one-to-many-to-one communications.
E)   many-to-one-to-many communications.

Exam 9: Routine Business Messages

Rachel walks into her boss's office and makes the following apology: "I was wrong to yell at you when I found out that my trip had been canceled. I did a poor job of controlling my emotions. I'll do better next time." What component of an apology has Rachel failed to include?

Correct Answer
verified

What are announcements?

Correct Answer
verified
Business executives and managers routine...
View Answer

Which of the following is most likely to be a component of an appreciation message?

Correct Answer
verified

Which question will help you to establish credibility with the readers of your routine messages?

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The writing process for routine messages...
View Answer

Describe the process of developing a message that makes a claim.

Correct Answer
verified
Claims are requests for other companies ...
View Answer

A failure to set expectations for subordinates can damage a professional's credibility.

Correct Answer
verified

Which of the following is true of apologies?

Correct Answer
verified

What is the main challenge that authors of routine messages have to overcome?

Correct Answer
verified

The tone for most routine messages should be helpful, professional, and reader centered.

Correct Answer
verified

In routine messages, the primary message should ______ words.

Correct Answer
verified

Even in today's flatter organizations, being bossy to the boss can be counterproductive.

Correct Answer
verified

Which of the following is the most important step in planning routine messages?

Correct Answer
verified

While drafting a routine message, you should

Correct Answer
verified

What are the drawbacks of showing excessive appreciation?

Correct Answer
verified
Showing your appreciation will help buil...
View Answer

Messages that provide directions and messages that set expectations both involve telling others what to do.

Correct Answer
verified

Many routine business messages involve such things as teams coordinating their assignments, customers buying products, and colleagues asking if they can meet. Such messages are known as

Correct Answer
verified

Announcements are a form of

Correct Answer
verified

Very general messages keep readers from being bogged down in detail and add to the sender's credibility.

Correct Answer
verified

To prevent employees and customers from ignoring announcements, the subject line must be specific and must create interest.

Correct Answer
verified

Exam 9: Routine Business Messages

Rachel walks into her boss's office and makes the following apology: "I was wrong to yell at you when I found out that my trip had been canceled. I did a poor job of controlling my emotions. I'll do better next time." What component of an apology has Rachel failed to include?

Correct AnswerverifiedShow Answer

What are announcements?

Correct AnswerverifiedBusiness executives and managers routine...View AnswerShow Answer

Which of the following is most likely to be a component of an appreciation message?

Correct AnswerverifiedShow Answer

Which question will help you to establish credibility with the readers of your routine messages?

Correct AnswerverifiedShow Answer

Correct AnswerAnswered by ExamLex AIThe writing process for routine messages...View AnswerShow Answer

Describe the process of developing a message that makes a claim.

Correct AnswerverifiedClaims are requests for other companies ...View AnswerShow Answer

A failure to set expectations for subordinates can damage a professional's credibility.

Correct AnswerverifiedShow Answer

Which of the following is true of apologies?

Correct AnswerverifiedShow Answer

What is the main challenge that authors of routine messages have to overcome?

Correct AnswerverifiedShow Answer

The tone for most routine messages should be helpful, professional, and reader centered.

Correct AnswerverifiedShow Answer

In routine messages, the primary message should ______ words.

Correct AnswerverifiedShow Answer

Even in today's flatter organizations, being bossy to the boss can be counterproductive.

Correct AnswerverifiedShow Answer

Which of the following is the most important step in planning routine messages?

Correct AnswerverifiedShow Answer

While drafting a routine message, you should

Correct AnswerverifiedShow Answer

What are the drawbacks of showing excessive appreciation?

Correct AnswerverifiedShowing your appreciation will help buil...View AnswerShow Answer

Messages that provide directions and messages that set expectations both involve telling others what to do.

Correct AnswerverifiedShow Answer

Many routine business messages involve such things as teams coordinating their assignments, customers buying products, and colleagues asking if they can meet. Such messages are known as

Correct AnswerverifiedShow Answer

Announcements are a form of

Correct AnswerverifiedShow Answer

Very general messages keep readers from being bogged down in detail and add to the sender's credibility.

Correct AnswerverifiedShow Answer

To prevent employees and customers from ignoring announcements, the subject line must be specific and must create interest.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
Business executives and managers routine...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
Answered by ExamLex AI
The writing process for routine messages...
View Answer

Correct Answer
verified
Claims are requests for other companies ...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Showing your appreciation will help buil...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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