Question 1

Recent federal law clearly and strongly supports the notion that companies must use strict employment quotas to correct for past discriminatory actions.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements about performance appraisals is the most accurate?

Accepted Answer

A)   The most difficult step of a performance appraisal is almost always the actual evaluation of the employee's performance.
B)   Performance standards do not have to be measurable in order to be effective.
C)   The discussion of the results of a performance evaluation with an employee should allow the employee an opportunity to make suggestions about how to improve on current procedures.
D)   Most employees have a good understanding of the standards they are expected to meet,even if their managers do not explicitly communicate these standards.

Question 3

As Connor scanned the employment opportunities on the website of a well-known online recruiting company,he speculated that he might not qualify for some of the jobs.Connor was concerned that his educational credentials and skills might not be compatible with the ________ for many of today's available jobs.

Accepted Answer

A)   job analyses
B)   job description
C)   job specifications
D)   job data base

Question 4

One objective of a carefully managed compensation and benefit program is to retain valued employees.

Accepted Answer

A) True 
 B)False

Question 5

Salespeople often are paid a _______ based on a percentage of their sales.

Accepted Answer

A)   commission
B)   salary
C)   royalty
D)   piece rate

Question 6

One way firms have made the application process more efficient and effective is by:

Accepted Answer

A)   concentrating on internal sources of recruitment so that detailed information is already available.
B)   including more questions on the application form about family background and other characteristics that are not job-related.
C)   using an artificial intelligence program such as Workforce Acquisition™ to quickly assess qualifications and help the manager decide whether to request an interview with the applicant.
D)   offering small monetary rewards to existing employees who recommend new people that are ultimately made a job offer.

Question 7

Which of the following statements about human resource management opportunities and challenges is most accurate?

Accepted Answer

A)   The age composition of the labor force is becoming younger.
B)   Workers are becoming less loyal to their firms,resulting in higher turnover.
C)   Workers are now demanding that more of their compensation be in wages and salaries and less in fringe benefits.
D)   The number of workers who have received training in high tech fields far exceeds the number of job openings in these areas.

Question 8

Human resource managers at Tri Max,Inc.want to encourage teamwork and are looking for a better way to compensate members of teams.One approach they are considering is a skill-based system.Which of the following statements about this type of pay system is most accurate?

Accepted Answer

A)   Skill-based systems are unlikely to work with teams because they are designed to encourage individual initiative rather than teamwork.
B)   A skill-based system is a very effective way to pay teams because this approach makes it easy to correlate skill acquisition with the bottom-line gains of the company.
C)   A skill-based pay system works well in many cases,but employees tend to resist this approach since it affects only bonuses,which are not guaranteed,rather than base pay.
D)   Team members have base salaries,but they are additionally compensated according to the number of new skills they acquire as a team.

Question 9

If your company is selling its products or services to the U.S.government,you should study Human Resource law that pertains to:

Accepted Answer

A)   the Better Business Bureau in your local area of operation.
B)   the limits that the EPA (Environmental Protection Agency) places on the pollutants you can emit in your foreign factories.
C)   the total number of employees you can hire.
D)   nondiscrimination and affirmative action laws when doing business with the federal government.

Question 10

A 360-degree review will include the opinions of an employee's subordinates,as well as those above him/her in the organization structure,and those who work alongside the employee in comparable positions.

Accepted Answer

A) True 
 B)False

Question 11

According to the material in the Connecting Across Borders box,which of the following statements about working with employees from different countries is most accurate?

Accepted Answer

A)   The increasingly global nature of markets and the impact of television,movies and the Internet on people's attitudes and perceptions have largely eliminated cultural differences between foreign and domestic workers.
B)   Currency rate differences and different laws with respect to fringe benefits such as health insurance and time-off,offer challenges for HR management.
C)   U.S.laws require American firms to hire,train,and pay employees in other countries the same way their U.S.employees are hired,trained and paid.
D)   More often than not,American firms have found that cultural differences in other nations are so great that it is more efficient to staff key positions in foreign facilities with American workers rather than hire foreign workers.

Question 12

The Civil Rights Act of 1964 did not do enough to discourage discriminatory practices in the workplace.

Accepted Answer

A) True 
 B)False

Question 13

A job analysis results in two written statements.They are:

Accepted Answer

A)   the human resource inventories and the affirmative action statement.
B)   the labor supply assessment and the labor demand assessment.
C)   the job description and the job specification.
D)   the job title review and the performance appraisal.

Question 14

An advantage of hiring from within is that it improves employee morale.

Accepted Answer

A) True 
 B)False

Question 15

Services now exist that allow firms to perform quick background checks of potential employees.

Accepted Answer

A) True 
 B)False

Question 16

Markus believes that due to changing technology the minimum skill level that his company is requiring for computer intensive jobs should be increased to include knowledge and experience in higher level programming applications.These new requirements would be reflected in _______________ for various jobs at his company.

Accepted Answer

A)   the job description
B)   the job specification
C)   the human resource inventory
D)   the job application

Question 17

During an interview,a manager should be careful not to ask the applicant about his or her family or other non-job related questions.

Accepted Answer

A) True 
 B)False

Question 18

A job specification is a statement of the job itself,while a job description is a statement about the person who does the job.

Accepted Answer

A) True 
 B)False

Question 19

Companies are utilizing home-based workers as _______,shifting away from the expense of maintaining in-house operators or less qualified offshore operators.

Accepted Answer

A)   call agents
B)   staff positions such as attorneys
C)   multitaskers
D)   receptionists

Question 20

Jim Marlowe currently holds the position of assistant manager in his firm's credit department.He works closely with a more experienced manager to learn how to perform all of the functions involved in credit management.Jim believes he will soon be experienced enough to take over a senior position in his department.Jim has the benefit of serving as an understudy.

Accepted Answer

A) True 
 B)False

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Correct Answer
verified

Which of the following statements about performance appraisals is the most accurate?

Correct Answer
verified

Correct Answer
verified

One way firms have made the application process more efficient and effective is by:

Correct Answer
verified

An advantage of hiring from within is that it improves employee morale.

Correct Answer
verified

A 360-degree review will include the opinions of an employee's subordinates,as well as those above him/her in the organization structure,and those who work alongside the employee in comparable positions.

Correct Answer
verified

If your company is selling its products or services to the U.S.government,you should study Human Resource law that pertains to:

Correct Answer
verified

Which of the following statements about human resource management opportunities and challenges is most accurate?

Correct Answer
verified

Recent federal law clearly and strongly supports the notion that companies must use strict employment quotas to correct for past discriminatory actions.

Correct Answer
verified

Services now exist that allow firms to perform quick background checks of potential employees.

Correct Answer
verified

A job specification is a statement of the job itself,while a job description is a statement about the person who does the job.

Correct Answer
verified

During an interview,a manager should be careful not to ask the applicant about his or her family or other non-job related questions.

Correct Answer
verified

The Civil Rights Act of 1964 did not do enough to discourage discriminatory practices in the workplace.

Correct Answer
verified

Correct Answer
verified

Salespeople often are paid a _______ based on a percentage of their sales.

Correct Answer
verified

One objective of a carefully managed compensation and benefit program is to retain valued employees.

Correct Answer
verified

Human resource managers at Tri Max,Inc.want to encourage teamwork and are looking for a better way to compensate members of teams.One approach they are considering is a skill-based system.Which of the following statements about this type of pay system is most accurate?

Correct Answer
verified

Companies are utilizing home-based workers as _______,shifting away from the expense of maintaining in-house operators or less qualified offshore operators.

Correct Answer
verified

According to the material in the Connecting Across Borders box,which of the following statements about working with employees from different countries is most accurate?

Correct Answer
verified

A job analysis results in two written statements.They are:

Correct Answer
verified

Exam 11: Human Resource Management: Finding and Keeping the Best Employees

Correct AnswerverifiedShow Answer

Which of the following statements about performance appraisals is the most accurate?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

One way firms have made the application process more efficient and effective is by:

Correct AnswerverifiedShow Answer

An advantage of hiring from within is that it improves employee morale.

Correct AnswerverifiedShow Answer

A 360-degree review will include the opinions of an employee's subordinates,as well as those above him/her in the organization structure,and those who work alongside the employee in comparable positions.

Correct AnswerverifiedShow Answer

If your company is selling its products or services to the U.S.government,you should study Human Resource law that pertains to:

Correct AnswerverifiedShow Answer

Which of the following statements about human resource management opportunities and challenges is most accurate?

Correct AnswerverifiedShow Answer

Recent federal law clearly and strongly supports the notion that companies must use strict employment quotas to correct for past discriminatory actions.

Correct AnswerverifiedShow Answer

Services now exist that allow firms to perform quick background checks of potential employees.

Correct AnswerverifiedShow Answer

A job specification is a statement of the job itself,while a job description is a statement about the person who does the job.

Correct AnswerverifiedShow Answer

During an interview,a manager should be careful not to ask the applicant about his or her family or other non-job related questions.

Correct AnswerverifiedShow Answer

The Civil Rights Act of 1964 did not do enough to discourage discriminatory practices in the workplace.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Salespeople often are paid a _______ based on a percentage of their sales.

Correct AnswerverifiedShow Answer

One objective of a carefully managed compensation and benefit program is to retain valued employees.

Correct AnswerverifiedShow Answer

Human resource managers at Tri Max,Inc.want to encourage teamwork and are looking for a better way to compensate members of teams.One approach they are considering is a skill-based system.Which of the following statements about this type of pay system is most accurate?

Correct AnswerverifiedShow Answer

Companies are utilizing home-based workers as _______,shifting away from the expense of maintaining in-house operators or less qualified offshore operators.

Correct AnswerverifiedShow Answer

According to the material in the Connecting Across Borders box,which of the following statements about working with employees from different countries is most accurate?

Correct AnswerverifiedShow Answer

A job analysis results in two written statements.They are:

Correct AnswerverifiedShow Answer

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Correct Answer
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