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Exam 7: Management and Leadership

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Question 31

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The first step in developing a knowledge management system is to:

A) empower employees to make their own decisions and accept the consequences.
B) obtain the necessary information system technologies.
C) recognize that perfect information is readily available in all organizations.
D) determine what knowledge is most important to the organization.

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Question 32

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Bryce has worked for Carolina Hotel for 10 years.Greg is a new employee at the hotel.Rachel,who oversees both of these employees,may find that she should use a different leadership style with Greg than with Bryce.

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Question 33

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Which of the following activities would be a part of the leading function of management?

The CIO,COO,and CFO are classified as top management positions.

When managers identify a market trend that suggests a new opportunity and then devise a strategy to go after this new opportunity,they are involved in the function of:

__________ include dealers,who buy products to sell to others,and ultimate customers who buy products for their own personal use.

Staffing is a less important management function today than in the past.

Free-rein leaders tend to carefully monitor their subordinates to make sure they are doing the job in the correct way.

One difference between managers and leaders is that managers strive to achieve stability while leaders embrace change.

Idle Time Gaming,Inc. ,has established clear standards of performance for its latest video game that will involve physical challenges such as hand-eye coordination and the player's ability to react quickly.After a significant amount of testing,the results are compared to the previously established development standards.If necessary,the engineering team will correct deficiencies before the game is tested by customers.These activities are part of the _____________ of management.

Middle managers are responsible for:

After working for eleven years as a production line worker,Hollis recently was made a foreman.In his new position,Hollis will rely on:

_____________ means giving employees the authority and responsibility to respond quickly to customer requests.

People who are good leaders also are almost always good managers.

Harper is a sales rep for an eyeglass company.The company is always on the cutting edge of trendy designs.In her job,she frequently relies on the marketing department to provide her with information and materials.When using customer satisfaction to judge the success of their company,Harper's managers should:

Planning is a key management function because other management functions depend on having a good plan.

Mini-Case Lauzy Fare left his position as senior vice president at Blue Skies Electronics a few weeks ago to become the new CEO of Idle Time Gaming.Before joining the new company,Lauzy spent time studying Idle Time's competitive position and talking to employees in all divisions and at all levels of the organization.Based on his findings,Lauzy believes that Idle Time has potential,but also faces some serious challenges if it expects to grow. Lauzy found that when confronted by him,most of Idle Time's professional employees seemed almost afraid to express their opinions.He learned that Otto Craddick,the previous CEO and founder of the company viewed himself as the boss,and,as such,micromanaged every aspect of the business.This discouraged employees from using their own initiatives and ideas to solve problems.For example,Otto required sales and service representatives to get his approval before they made any major commitments to customers.Otto's policy prevented the organization from responding quickly to customer requests,so sales were lost.Unlike his predecessor,Lauzy believes it is important for sales and service personnel to be able to deal with many types of customer requests without needing approval from top management.He is confident that giving employees the authority and flexibility to deal with customers,and providing them with the training and resources to help them do so,will improve morale within the company,create customer satisfaction,and grow revenues. Lauzy also wants to make workers throughout the organization feel more appreciated.He plans to continue meeting with them on a regular basis to seek their advice.He hopes his work colleagues will eventually respond to his leadership style.He has already encouraged middle managers to get employees more involved in decision-making,and has suggested some problem solving techniques the managers could try. Although he thought that changing the rigidity of the company culture would be his first challenge at the new firm,Lauzy quickly realized that there were no standards in place to measure the progress of changes in internal morale,customer satisfaction,and profitability.He has asked managers in those departments to spend more time setting performance standards and then monitoring actual performance.Lauzy is confident that in a relatively short period of time internal changes will lead to good company performance.As a member of top management,Lauzy performs a variety of important tasks. -Which of the following statements best describes the relative importance of the various types of skills Lauzy will use to perform these tasks? The tasks Lauzy performs will require:

Good leaders motivate workers and create the environment for workers to motivate themselves.

There is no single leadership style that works best in all situations.

After thirteen years as a laborer for Hendrix Construction,Jimmy was promoted to the position of foreman.He is directly responsible for assigning various jobs to his work crew and evaluating their performance on a daily basis.Jimmy is now a member of: