Question 1

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

Accepted Answer

A)   nervousness
B)   tension
C)   anger
D)   stress
E)   depression

Question 2

Surface acting deals with ________ emotions.

Accepted Answer

A)   negative
B)   weak
C)   strong
D)   displayed
E)   felt

Question 3

Explain how stress affects emotions and moods.

Accepted Answer

Stress affects emotions and moods. For e...

Question 4

What do you call the practice of modifying one's true inner feelings based on display rules?

Accepted Answer

A)   surface acting
B)   deep acting
C)   emotional intelligence
D)   affective camouflage
E)   confirmation bias

Question 5

Displayed emotions are innate.

Accepted Answer

A) True 
 B)False

Question 6

Evidence indicates that EI is genetically influenced.

Accepted Answer

A) True 
 B)False

Question 7

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Accepted Answer

A)   It is a simple, unambiguous feeling.
B)   Her response is prolonged.
C)   It has a contextual stimulus.
D)   Her response is not accompanied by facial expressions.
E)   It is cognitive in nature.

Question 8

Which of the following can be said to be true of emotion regulation?

Accepted Answer

A)   It takes effort to modify one's feelings.
B)   It is easily achieved.
C)   It results in long-term positive emotions.
D)   It helps in building self-esteem.
E)   It has no negative effects.

Question 9

Men generally express anger more frequently than do women.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is the term used for the strength with which individuals experience emotion?

Accepted Answer

A)   emotional dissonance
B)   affect intensity
C)   emotional labor
D)   positivity offset
E)   emotional intelligence

Question 11

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

Accepted Answer

A)   It is a general, unambiguous feeling.
B)   It is accompanied by facial expressions.
C)   It has a lengthy duration.
D)   It is a positive feeling.
E)   Her reaction is cognitive in nature.

Question 12

Which of the following activities is most strongly associated with an increase in positive mood?

Accepted Answer

A)   watching TV
B)   playing videogames
C)   reading a book
D)   going to a party
E)   surfing the Internet

Question 13

What is the difference between felt emotions and displayed emotions?

Accepted Answer

You can better understand emotions if yo...

Question 14

Positive affect is a mood dimension consisting of ________ at the low end.

Accepted Answer

A)   excitement
B)   stress
C)   nervousness
D)   tranquility
E)   boredom

Question 15

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information, what would you expect from Amber?

Accepted Answer

A)   She will take a great deal of time trying to make a good decision.
B)   She will have poor problem-solving skills.
C)   She will not be very creative when making decisions.
D)   She will find better solutions to problems.
E)   She will make poor decisions.

Question 16

Research indicates that as we grow older we experience more negative emotions.

Accepted Answer

A) True 
 B)False

Question 17

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions) , then it is known as ________.

Accepted Answer

A)   emotional labor
B)   negative affect
C)   positive affect
D)   emotional intelligence
E)   deviant behavior

Question 18

Emotional intelligence can be measured easily with the help of standard tests.

Accepted Answer

A) True 
 B)False

Question 19

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?

Accepted Answer

With his three Chinese employees Jack wo...

Question 20

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Accepted Answer

A)   OB researchers are increasingly finding that moods and emotions do not affect decision making.
B)   People in good moods or experiencing positive emotions are less likely than others to use heuristics, or rules of thumb.
C)   Positive emotions tend to diminish problem-solving skills.
D)   Evidence suggests that depressed people make better decisions.
E)   Depressed people tend to weigh all possible options rather than the most likely ones.

Exam 4: Emotions and Moods

What is the difference between felt emotions and displayed emotions?

Correct AnswerverifiedYou can better understand emotions if yo...View AnswerShow Answer

Positive affect is a mood dimension consisting of ________ at the low end.

Correct AnswerverifiedShow Answer

Which of the following is the term used for the strength with which individuals experience emotion?

Correct AnswerverifiedShow Answer

When Ariana is told that her dog has been killed by a car, her eyes widen in disbelief and tears begin to stream down her face. Later that day she is able to laugh and talk about the fun times she had with her dog. What is one of the reasons that Ariana's reaction can be categorized as an emotion?

Correct AnswerverifiedShow Answer

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

Correct AnswerverifiedShow Answer

Evidence indicates that EI is genetically influenced.

Correct AnswerverifiedShow Answer

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions) , then it is known as ________.

Correct AnswerverifiedShow Answer

Jack's department has three employees that are Chinese nationals. Keeping in mind that in China, negative emotions are viewed positively and pride is viewed negatively, how might Jack need to change his leadership and motivation methods with these three employees?

Correct AnswerverifiedWith his three Chinese employees Jack wo...View AnswerShow Answer

Surface acting deals with ________ emotions.

Correct AnswerverifiedShow Answer

Which of the following activities is most strongly associated with an increase in positive mood?

Correct AnswerverifiedShow Answer

Research indicates that as we grow older we experience more negative emotions.

Correct AnswerverifiedShow Answer

Amber and Emmet were recently hired by a marketing agency. While Amber is typically in a good mood always, Emmet appears to be depressed most of the time. Based on this information, what would you expect from Amber?

Correct AnswerverifiedShow Answer

Emotional intelligence can be measured easily with the help of standard tests.

Correct AnswerverifiedShow Answer

Which of the following can be said to be true of emotion regulation?

Correct AnswerverifiedShow Answer

Which of the following statements is true regarding the effects of moods and emotions on decision making?

Correct AnswerverifiedShow Answer

Displayed emotions are innate.

Correct AnswerverifiedShow Answer

Men generally express anger more frequently than do women.

Correct AnswerverifiedShow Answer

Evidence suggests people who feel negative emotions, particularly ________ or hostility, are more likely than others to engage in deviant behavior at work.

Correct AnswerverifiedShow Answer

What do you call the practice of modifying one's true inner feelings based on display rules?

Correct AnswerverifiedShow Answer

Explain how stress affects emotions and moods.

Correct AnswerverifiedStress affects emotions and moods. For e...View AnswerShow Answer

Correct Answer
verified
You can better understand emotions if yo...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
With his three Chinese employees Jack wo...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Stress affects emotions and moods. For e...
View Answer