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Exam 5: Electronic Commerce and Enterprise Systems

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Question 31

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A small business owner is sceptical about online transactions. She is worried that information may be stolen in transmission or that the party on the other end may be a bogus one. Also, she is worried about the security of financial transactions online. What can be done to allay those fears?

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verified

She could use encryption and digital cer...

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Question 32

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A(n) _____ is an attachment to an email message or data embedded in a Website that verifies the identity of a sender or Website.

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verified

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Question 33

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Describe product lifecycle management (PLM) software and identify the type of data stored in such a system.

If you abandon an online shopping cart, the seller does not care what you were shopping for.

Define electronic commerce and identify its various subsets.

With _____, transactions are accumulated for as long as necessary to meet the needs of the users of a system.

______ is a form of e-commerce in which customers deal directly with an organization and avoid intermediaries.

Identify and briefly discuss three key challenges to e-commerce.

_____ exchanges are open to any set of buyers and sellers within a given market and provide services and a common technology platform to their members.

Briefly describe the transaction processing cycle.

Consumers who have enrolled in mobile banking and downloaded the mobile application to their cell phones can check their credit card balances before making major purchases.

In the past, market segmentation has been easy for B2B marketers because firmographic data was easy to obtain.

A customer relationship management (CRM) system helps a company in managing ______.

Payroll transactions and billing are typically done via _____.

Smart card use is restricted to data associated with financial transactions.

Customer support, sales management, and contact management are key features of a customer relationship management (CRM) system.

Which of the following statements is true of product lifecycle management (PLM) software?

When there is a delay between an event and the eventual processing of the data, it is called batch processing.

A small business is currently using a paper-based system for billing, which is slow and error-prone. Which system upgrade will make the process faster and have fewer errors?

Which of the following types of processing is essential for businesses that require access to current data such as airlines, ticket agencies, and stock investment firms?