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The examination of work in process for the purpose of controlling quality is called


A) quality control.
B) inspection.
C) inventory control.
D) quality circle.
E) product design.

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A computerized system that integrates production planning and inventory control is called


A) computerized inventory management.
B) just-in-time record keeping.
C) materials requirements planning.
D) support inventory control.
E) inventory control management.

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To produce a BMW sport-utility vehicle, an operations manager must engage in all of the following activities except


A) recruitment of human resources.
B) control of product quality.
C) effective use of planning.
D) inventory management.
E) control of production costs.

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The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years. Two years is Hyster's


A) planning time frame.
B) goal outlook.
C) operational time plan.
D) span of operational management.
E) planning horizon.

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All of the activities involved in obtaining required materials, supplies, and parts from other firms are called


A) inventory scheduling.
B) purchasing.
C) operational planning.
D) scheduling.
E) product design.

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____ consist(s) of goods that are awaiting shipment to customers.


A) Raw-materials inventory
B) Work-in-process inventory
C) Finished-goods inventory
D) Supplies
E) Controlled inventory

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Technology that is characterized by low initial costs and high operating costs is termed


A) a quality circle.
B) capital-intensive.
C) an industrial installation.
D) labor-intensive.
E) a process layout.

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Chevron and other refiners emphasize material resources in the conversion process. This implies that the material resources are the ____ of the conversion process.


A) catalyst
B) technology
C) output
D) impetus
E) focus

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​Machines are used for almost all of the computer chip manufacturing process. These companies are said to be _____ companies.


A) ​automated
B) ​lean manufacturing
C) ​productive
D) ​anti-human

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Productivity is the


A) highest level of output for the best worker.
B) average level of output per worker.
C) lowest level of output for all hourly workers.
D) average level of output for workers with at least five years of experience.
E) average level of output for a randomly selected group of employees.

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Ford cars and trucks are completed and ready for delivery to customers. Because of this, they are classified as


A) raw materials.
B) finished goods.
C) goods in waiting.
D) production inventory.
E) delivered goods.

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Today approximately ____ percent of American workers are employed in service industries.


A) 28
B) 47
C) 87
D) 90
E) 94

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The type of utility on which production and operations management focuses is ____ utility.


A) place
B) time
C) form
D) possession
E) need

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Abbot Laboratory is embarking on a sophisticated technology that requires special skills. To address this problem, the company has decided to recruit employees with the appropriate skills rather than train the existing employees. This decision affects the work of the ____ manager.


A) financial
B) human resources
C) personnel
D) operations
E) marketing

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____ include(s) stocks of completed goods, work in process, and raw materials.


A) Supplies
B) Holding goods
C) Inventories
D) Processed goods
E) Stock

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What is the purpose of quality control? Why is it important to a firm?

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The purpose of quality control is to ens...

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Jasper Electronics, Inc. (JEI) Jasper Electronics, Inc., is an electronics manufacturer that creates circuits for various electronic products. Currently, the company has eight locations. It prides itself on its fast production process. Ross is the newly appointed head operations manager of the company-and he is hoping to contribute to the company in a meaningful way. Ross has decided that there are several aspects of the production process that need to be changed or improved. One such aspect is quality control. He also wants to do some research to decide whether the company is moving in the right direction. In addition, he wishes to learn what other successful firms focus on so he can implement this knowledge at JEI. -Refer to Jasper Electronics, Inc. As an operating manager, Ross must do all of the following to be successful except


A) motivate and lead people.
B) understand how technology can make a manufacturer more productive and efficient.
C) appreciate the control processes that help lower production costs and improve product quality.
D) understand the relationship among the customer, the marketing of a product, and the production of a product.
E) understand how to successfully finance production to gain the larger market share.

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Like many firms in the electronics industry, Godin Manufacturing experiences ups and downs in the demand for its high-tech products. To increase capacity during high-demand periods, management would do all of the following except


A) change from one shift to two shifts a day.
B) lower the prices that customers pay.
C) open a new plant.
D) approve overtime for existing employees.
E) subcontract a portion of the work to other producers.

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Products that have been partially completed but require further processing are known as ____ inventory.


A) raw-materials
B) work-in-process
C) finished-goods
D) component-parts
E) processed-goods

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CAD stands for "computer-assisted development programs."

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