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Accountability is the power within an organization to accomplish an assigned job or task.

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Personal rather than formal relationships among employees are known as the


A) span of management.
B) chain of command.
C) informal organization.
D) bureaucratic structure.
E) grapevine.

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Jason assigns responsibility to a subordinate for preparing a sales presentation for an important potential client and authorizes the necessary expenditures of money and human resources, but he still requires a dress rehearsal to be presented to him before the actual presentation. Jason realizes that accountability cannot be


A) created.
B) delegated.
C) assigned.
D) expected.
E) accepted.

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Grouping jobs into manageable units according to some reasonable scheme is known as


A) job description.
B) departmentalization.
C) centralized organization.
D) bureaucratic structuring.
E) informal organizing.

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Which of the following statements about accountability is false?


A) Managers create accountability.
B) Managers delegate accountability.
C) Accountability is the obligation of the worker.
D) Creating accountability is a step in the delegation process.
E) Managers are accountable for tasks they assign.

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Authority and ____ are synonymous terms.


A) power
B) responsibility
C) duty
D) delegation
E) accountability

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Workers at the pharmaceutical company, Eli Lilly are less likely to become bored or dissatisfied with their jobs because Eli Lilly practices job


A) enlargement.
B) rotation.
C) enrichment.
D) generalization.
E) substitution.

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A group of managers from various departments is in charge of evaluating the performance of the staff employees every year. This is a(n)


A) ad hoc committee.
B) permanent committee.
C) task force.
D) standing committee.
E) organizational review committee.

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Define an organization. Relate that definition to a local eating establishment by showing how this organization fits the definition.

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Answers will vary. An organization is a ...

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Job specialization is the separation of all organizational activities into distinct tasks and the assignment of different tasks to different people.

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​Wilber started a tech business in his garage. During the start-up, Wilber and all of the starting employees did any tasks needed. The company has now moved from Wilber's garage and into a building and employs 50 people. Wilber is now separating all of the organizational activities into distinct tasks and assigning different tasks to different people. Wilber is engaged in creating


A) ​job specialization.
B) ​job design.
C) ​employee differential.
D) ​natural selection.

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A line-and-staff structure tends to work best for ____ organizations.


A) medium and large size
B) small to medium size
C) informal
D) flat
E) tall

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When a worker has to learn only a specific, highly specialized task, that individual should be able to learn to do it very efficiently. However, this efficiency could eventually become inhibited by job monotony and boredom. This situation could be alleviated through


A) job rotation.
B) technical job training.
C) job specialization.
D) job design.
E) assembly-line production.

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Target has several layers of management in between the entry-level management position and CEO. This implies that the span of management for each manager is relatively narrow and the organizational height of Target is tall.

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A highly centralized organization usually means that lower-level employees have the opportunity to make decisions regarding the best way to accomplish their assigned tasks.

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Functional authority allows line managers to make decisions and issue directive relating to the goals of the organization.

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The president of Digital Equipment Corporation discovered that his company was having a problem with counterproductive product groups who were working selfishly rather than cooperating with one another. To solve the problem, he combined the company's twelve U.S. product groups into three regional management centers. This solution is referred to as departmentalization by


A) location.
B) function.
C) product.
D) customer.
E) objective.

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It is important that every company use only one departmentalization basis.

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​Lamar and two of his friends are starting a new tech business and are meeting to decide the firm's organizational structure. During the meeting they will most likely discuss issues related to


A) ​job design, departmentalization, delegation, span of management, and chain of command.
B) ​departmentalization, delegation, and span of control.
C) ​flexibility, notoriety, delegation, and span of control.
D) ​chain of command, span of management, and advisory control.

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​Marek, a manager for a computer assembly department, has toured the assembly floor where employees are performing specialized tasks and noticed that employees seem to be bored and dissatisfied with their work. To promote satisfaction and retain employees' interest in their jobs, Marek may do any of the following except


A) ​transfer everyone out of the department.
B) ​start job rotation.
C) ​institute job enlargement.
D) ​cross-train employees.

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