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A punchcard that an ice cream store punches for each ice cream purchase and allows one free cone after five purchases is an example of a premium.

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Advertising geared toward attracting not only customers but also potential investors and employees is classified as ____ advertising.


A) institutional
B) personal
C) selective-demand
D) political
E) comparative

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L'eggs Pantyhose often sends potential customers free trails of its pantyhose in the mail. This is an example of _____.


A) catalog marketing
B) telemarketing
C) home shopping
D) direct-response marketing
E) mail retailing

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​Individuals who are responsible for what is sometimes called creative selling, which is selling a firm's products to new customers and increasing sales to current customers, are known as ____.


A) ​order-getters
B) ​order takers
C) ​store closers
D) ​go-getters

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Sales promotion methods include all of the following except:


A) premiums.
B) coupons.
C) rebates.
D) news releases.
E) frequent-user incentives.

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Regulations associated with the national do-not-call registry are enforced by the _____.


A) National Advertising Federation
B) Federal Trade Commission
C) Federal Bureau of Investigation
D) Telemarketing Association of America
E) American Marketing Association

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Driscoe, Inc., is in the process of developing an advertising campaign for its new product. It has identified the group to whom it will direct advertisements and has drafted the advertising objectives. Which of the following is not an advertising objective and thus should be deleted from the list?


A) Increase product awareness.
B) Hire a marketing manager within one year.
C) Convey product information.
D) Increase sales by 10 percent.
E) Expand the market share by 5 percent.

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James Rodriguez, an advertising manager for Verizon, has chosen the words for the company's new magazine ads and is now determining which illustrations will best complement the words. Therefore James is in which stage of developing the advertising campaign?


A) Defining the advertising objectives.
B) Developing the media plan.
C) Creating the advertising message.
D) Executing the campaign.
E) Identifying the advertising target audience.

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_____ refers to the set of activities involved in receiving and storing goods and preparing them for reshipment.


A) Transportation
B) Physical inventory
C) Warehousing
D) Order processing
E) Materials handling

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The use of only a portion or percentage of the available outlets in each geographic area for market exposure is called _____ distribution.


A) exclusive
B) intensive
C) selective
D) patterned
E) intensive.

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Simpson Micro owns warehouses that stock computer software. They offer net terms to retail stores, offer specials and promotions, and provide customer service. Simpson Micro is a(n) _____ wholesaler.


A) general specialty
B) general merchandise
C) rare-service
D) specialty-line
E) agent

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A clothing retailer has been striving to reduce the costs of its inventory, but many of its customers are switching to competitors because they do not want to wait for the retailer to order the items. This retailer is experiencing _____.


A) customer satisfaction
B) stock-out costs
C) production concerns
D) holding costs
E) just-in-time inventory

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When a retail store such as Sears offers a one-day promotion for an extra 15 percent off to customers holding a charge account with them, it is attempting to:


A) draw new customers.
B) invigorate the sales of a mature brand.
C) steady irregular sales patterns.
D) boost sales to current customers.
E) neutralize competitive promotional efforts.

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The advertising objectives are the ____ of the advertising campaign.


A) steps
B) goals
C) evaluation
D) features
E) selling points

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If McDonald's website was green and black and did not feature the golden arches, Ronald McDonald and gang, or the company's food selections, McDonald's would have failed to use _____.


A) integrated marketing communications
B) public relations
C) a promotion mix
D) primary-demand advertising
E) coordinated strategic planning

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The fastest but most expensive means of transportation is by air.

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The objectives of public relations are to create and maintain a favorable public image.

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Advertising appropriation should be based on the historical average of the company's advertising expenditure.

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Meijer, a retail chain, carries a full line of food and nonfood items as well as product lines such as small appliances, some furniture, automotive items, clothing, and lawn and garden equipment. Maijer is a(n) _____.


A) supermarket
B) warehouse club
C) off-price retailer
D) discount store
E) superstore

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Missionary selling consists of processing the purchases of customers who have essentially decided what they wish to buy.

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