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"Here is an example of uncertainty reduction theory…" When used by a teacher during a lecture, this statement is an example of a semantic cue.

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Which of the following is NOT an effective means of using verbal communication when listening?


A) Use evaluative, nondescriptive comments.
B) Ask questions.
C) Provide affirmative and affirming statements.
D) Vary verbal responses.

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Identify and explain the four types of listening.

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The four types of listening are:

1. Dis...

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Reveal in steps how the process of listening works.

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Sure! The process of listening can be br...

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Active listening is marked by involvement; empathetic listening, by judgment; and critical thinking, by understanding.

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What are three ways to be effective at lecture listening?

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Being effective at lecture listening inv...

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Explain how stereotypes can negatively affect listening, and give two examples.

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Stereotypes can negatively affect listen...

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Listening for enjoyment involves challenging the speaker's message by evaluating its accuracy, meaningfulness, and utility.

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Write a dialogue (a scripted conversation between two people) in which you demonstrate verbal skills of effective listening. In the right margin, label each skill.

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Hey, how was your day today? (Open-ended...

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Long-term memory is a relatively temporary storage place for information.

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Which of the following is a limitation of short-term memory?


A) automatic attention
B) inability to access schema
C) lack of stimulus cues from working memory
D) can only hold five to nine "bits" of information on average

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Which of the following is not necessarily part of the process of listening?


A) The stimuli are picked up by the ear.
B) The nerves transmit sensations to the brain.
C) The brain assigns meanings to the stimuli.
D) The receiver responds with a return message.

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Which of the following is an example of a physical distraction to listening?


A) "I didn't know what he said because I was so worried about what the kids were doing in my absence."
B) "Are you kidding? All I could think about was my vacation that starts tomorrow."
C) "The two people talking in the row ahead of me kept me from catching very much of his lecture."
D) "I could not pay attention to anything she said after she mentioned feminist theory."

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Source credibility is the extent to which a speaker is perceived as competent to make the claims he or she is making.

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Which two concepts seem most closely related?


A) egocentrism and personal bias
B) defensiveness and self-focus
C) experiential superiority and defensiveness
D) personal bias and defensiveness

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To show you are interested in what a speaker is saying, you should try to sit or stand close to the speaker.

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During a lecture Dr. Washington stated, "Now I will move on to my fourth topic…" What type of lecture cue was Dr. Washington using?


A) semantic
B) importance
C) nonverbal
D) organizational

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Empathic listening is essentially the same as active listening, with the added provision that it includes a special effort to reach an understanding with another person.

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Long-term recall can hold approximately seven chunks of information.

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Interpretation is the goal of observation; reporting is the goal of inferences.

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