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Computer-integrated manufacturing CIM) supports the production of _____ and _____ products at the same time.


A) high-variety; low-volume
B) high-variety; high-volume
C) low-variety; low-volume
D) low-variety; high-volume
E) high variety; low variety

Correct Answer

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B

Which of the following is true of flexible factories?


A) They use centralized scheduling, in which decisions are made on the shop floor.
B) They move parts down the line from one location in the production sequence to the next.
C) They are organized around products, in work cells or teams.
D) They generate high volumes of a standardized product.
E) They have long production runs.

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_____ is a companywide philosophy oriented toward eliminating waste and improving materials throughout all operations.


A) Small batches of technology
B) Just-in-time
C) Lean manufacturing
D) Computer-integrated manufacturing
E) Traditional factory

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B

Which of the following is true of effective delegation?


A) Once a task has been delegated, the manager need not be available.
B) Tasks such as disciplining subordinates and conducting performance reviews are best delegated.
C) A manager should contribute as little resources as possible for completion of the delegated task.
D) The ideas of the subordinate should not be taken into consideration during delegation.
E) Throughout the delegation process, the manager and the subordinate must work together.

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In the context of total quality management, which of the following is one of W. Edwards Deming's "14 points" of quality?


A) Strive for short-term improvement rather than long-term profit.
B) Ensure compliance by inducing fear among those who deviate from process.
C) Allow autonomy and spontaneity.
D) Use numerical quotas regularly.
E) Rely on mass inspection to ensure quality.

Correct Answer

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Which of the following types of information is conveyed by a traditional organization chart?


A) work performed by each unit in the organization
B) products manufactured by the organization
C) manner in which decisions are made in the organization
D) geographical location of the organization
E) method in which the organization will interact with the external environment

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Unicorn Sports Inc. manufactures and distributes athletic wear, sporting equipment, and protective sports gear worldwide. They are departmentalized based on products sold to professional athletes, products sold to people who pursue sports only for leisure, and products sold to sports teams. Which approach to departmentalization does the company follow?


A) geographic
B) functional
C) matrix
D) customer
E) product

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D

Which of the following is an advantage of functional departmentalization?


A) Managers care more about the company as a whole than just their departments.
B) Employees are able to focus exclusively on customer satisfaction.
C) It encourages managers to become generalists.
D) Economies of scale can be realized.
E) There is increased coordination between different functions.

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It is important to keep in mind that _____ offers efficiency when the costs of storing items are greater than the costs of frequent delivery.


A) simultaneous engineering
B) lean manufacturing
C) just-in-time
D) mass customization
E) the traditional factory

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In the context of organizational integration, _____ refers to a situation when interdependent units are required to meet deadlines and objectives that contribute to a common goal.


A) coordination by plan
B) unity-of-command
C) standardization
D) span of control
E) centralization

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In ______ new or additional responsibilities to a subordinate are assigned.


A) mutual adjustment
B) centralization
C) delegation
D) span of control
E) job specialization

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Which of the following is a disadvantage of the traditional approaches to departmentalization?


A) Employees may care more about the company as a whole than their respective departments.
B) The approach makes managers generalists, not specialists.
C) People may pay more attention to customer satisfaction than to functional tasks.
D) Communication between functions may fall off due to conflicts.
E) The structure limits functional differentiation.

Correct Answer

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The more highly differentiated a firm is,


A) the greater the need for integration among its units.
B) the lesser the need for integration among its units.
C) there is no need for integration among its units.
D) the more equal the need for integration among its units.
E) the more difference among its units.

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An) _____ is a person who assembles and coordinates participants in a network.


A) entrepreneur
B) broker
C) innovator
D) chairperson
E) intrapreneur

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Large organizations are typically more organic and less bureaucratic than small ones.

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A ______ is an organization skilled at creating, acquiring, and transferring knowledge as well as at modifying its behavior to reflect new knowledge and insights.


A) learning organization
B) conglomerate
C) mechanistic organization
D) formal organization
E) closed system

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The first step in the delegation process, defining the goal, requires a manager to


A) identify the employee he or she favors the most.
B) understand the nature of each employee.
C) recognize the most responsible employee.
D) clearly understand the outcome he or she wants.
E) identify a tedious assignment that can be delegated.

Correct Answer

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_______ reorients managers toward involving people across departments in improving all aspects of the business.


A) Mass customization
B) Mutual adjustment
C) Unity-of-command
D) Total quality management
E) Traditional factory process

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Identify one of the following as a true statement about delegation.


A) A manager should delegate to a subordinate enough authority to get the work done.
B) A subordinate must not be allowed to take credit for the results of the assignment.
C) A subordinate need not report to his or her boss about the status of the assignment.
D) A manager should use delegation to escape his or her own responsibilities.
E) A subordinate's accountability reduces when a manager delegates work to him or her.

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Erica works in the human resources department of an insurance company. Therefore, she works in a staff department rather than a line department.

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