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Shield Life & Casualty has strictly defined job responsibilities and lines of communication.In this formal atmosphere,approval for any changes to standing procedures must be made by upper management.The firm has a


A) wide span of control.
B) high degree of centralization.
C) moderately decentralized structure.
D) matrix design.
E) flat structure.

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Discuss the important features of the divisional organization structure,including the basic types of divisional organization and the advantages and disadvantages of each.

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As organizations grow and functional dep...

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The three basic approaches to departmentalization are


A) simple,stable
B) simple,changing
C) complex,integrated
D) complex,stable
E) complex,changing

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The procedures that link the various parts of the organization for the purpose of achieving the organization's overall mission are known as


A) specialization.
B) diversification.
C) coordination.
D) concentration.
E) delegation.

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Among the positions of the top managerial level is that of


A) chief financial officer.
B) frontline manager.
C) operational supervisor.
D) division supervisor.
E) first-line manager.

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In a decentralized organization,more of the decisions are made by the


A) board of directors and stockholders.
B) department heads and regional managers.
C) lower levels of the organization.
D) upper levels of the organization.
E) chief executive officer and president.

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Reporting relationships between bosses and subordinates are tied with the ________ dimension of a firm's structure.


A) horizontal
B) vertical
C) circular
D) external
E) flexible

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Discuss the structure of a network organization,including the distinction between this organizational model and traditional hierarchies;the advantages of the network model;and the conditions needed for a network organization to be successful.

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Functional,divisional,and matrix structu...

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Thunderbolt Gaming Systems of San Jose,California,operates in a number of related fields,including computer gaming,virtual reality,simulation platforms,and other high-tech applications.In all likelihood,Thunderbolt Gaming Systems is an organization


A) with a high degree of differentiation.
B) in an industry whose paradigms change little.
C) in a relatively stable environment.
D) with the potential for standardization problems.
E) that employs strict rules of formalization.

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Creating slack resources means that


A) a manager limits the availability of resources to units that have been less productive.
B) nonperforming employees are assigned to easier tasks.
C) more resources are made available to each unit in case they need them in a pinch.
D) each unit within a company is differentiated by functional specialty.
E) time,money,and other resources are tightly budgeted.

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Narrow spans of control build ________ organizations.


A) flat
B) delegated
C) tall
D) decentralized
E) informal

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When a manager has an expectation that an employee will perform a particular job,as well as the right to take corrective action if the employee does not do so,________ exists.


A) delegation
B) accountability
C) responsibility
D) coordination
E) authority

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Explain the difference between line departments and staff departments.

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Line departments are those that have res...

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An organization chart shows


A) the reporting structure in the organization.
B) the number of people who should be supervised.
C) how decisions are made at the departmental level.
D) which products appeal to particular groups of customers.
E) how the organization will interact with the external environment.

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According to Napoleon Bonaparte,the optimal number of direct reports is


A) three.
B) five.
C) seven.
D) eight.
E) nine.

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Subdividing an organization into smaller subunits is known as


A) departmentalization.
B) delegation.
C) centralization.
D) standardization.
E) diversification.

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Research,accounting,and human resources are considered ________ departments.


A) staff
B) line
C) functional
D) matrix
E) service

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Scenario C.Darrell is a clothier whose company,24-7 Activewear,has separate product lines for men,women,and children.He has group his organization into different departments such as production,marketing,and finance.Most of the employees report to two managers-a departmental head and a divisional head.Darrell encourages lower-level managers to make important decisions in order to promote quick and effective decision making. -From Scenario C,it can be inferred that 24-7 Activewear uses


A) centralized decision making.
B) the principle of unity of command.
C) decentralized decision making.
D) a narrow span of control.
E) a wide span of control.

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The chief executive officer and chief financial officer of the Blue Willow Food Service Corporation must personally certify that the company's financial statements are accurate.This is an example of corporate governance in action.

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A(n) ________ organization is a hybrid form of organization in which functional and divisional forms overlap.


A) integrated
B) dynamic
C) matrix
D) network
E) standardized

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