Question 1

Multiculturalism refers to inclusivity, pluralism, and the respect for diversity in the workplace.

Accepted Answer

A) True 
 B)False

Question 2

In multicultural organizations, informal network integration implies that

Accepted Answer

A)   diversity does not lead to destructive conflicts between members of majority and minority cultures.
B)   a variety of training and task-force activities address the need to eliminate culture-group biases.
C)   members of both minority cultures and majority cultures are influential in setting key values and policies.
D)   various forms of mentoring and support groups assist in the career development of minority-culture members.
E)   minority-culture members are well represented in jobs at all levels and in all functional responsibilities.

Question 3

Two of the least risky and most desirable approaches to resistance are manipulation and co-optation and explicit and implicit coercion because they have no negative consequences.

Accepted Answer

A) True 
 B)False

Question 4

As part of the observable culture of an organization, norms are the ceremonies and meetings that celebrate important occasions and performance accomplishments.

Accepted Answer

A) True 
 B)False

Question 5

___involves practices that create meaning and shred community among organizational members.

Accepted Answer

A)   Socialization
B)   Acculturation
C)   Core values
D)   Value-based management
E)   Workplace spirituality

Question 6

Marco, a new employee at Krone Inc., is resisting change in processes because he is feeling apprehensive about the fast rate at which change is occurring. In the context of resistance to change, which of the following represents Marco's thought process?

Accepted Answer

A)   disrupted habits
B)   loss of face
C)   lack of purpose
D)   work overload
E)   poor timing

Question 7

High involvement management is the process of building an organizational culture that allows all members, minorities and women included, to reach their full potential.

Accepted Answer

A) True 
 B)False

Question 8

Collaboration is the process of helping new members learn the cultures and values of the organization.

Accepted Answer

A) True 
 B)False

Question 9

In a multicultural organization, minimum intergroup conflict ensures that

Accepted Answer

A)   diversity does not lead to destructive conflicts between members of majority and minority cultures.
B)   a variety of training and task-force activities address the need to eliminate culture-group biases.
C)   various forms of mentoring and support groups assist in the career development of minority-culture members.
D)   minority-culture members are well represented in jobs at all levels and in all functional responsibilities.
E)   members of both minority cultures and majority cultures are influential in setting key values and policies.

Question 10

Highly successful companies typically focus on which of the following core values?

Accepted Answer

A)   strategy, performance, structure, and worker involvement
B)   stories, symbols, heroes, and rites and rituals
C)   performance excellence, innovation, social responsibility, integrity, worker involvement, customer service, and teamwork
D)   symbols, stories, and strategies
E)   observable behaviour, management strategy, mission statement, and strategic objectives

Question 11

In the context of organizational culture, inclusivity refers to the degree to which the organization is open to anyone who can perform a job, regardless of his or her race, sexual preference, gender, or other diversity attribute.

Accepted Answer

A) True 
 B)False

Question 12

The organizational targets for change include tasks, people, structure, technology, and culture.

Accepted Answer

A) True 
 B)False

Question 13

Denise is applying for a position with a medium-sized, but rapidly growing insurance company. She notices that there are several senior citizens and female managers of different racial backgrounds. They all seem to be very supportive of the other workers. Denise surmises that this company must be ___.

Accepted Answer

A)   a dysfunctional place to work
B)   a good organization for women
C)   a minority-owned organization
D)   a multicultural organization
E)   an ethically sound organization

Question 14

Change agents who use the rational persuasion change strategy believe that people are guided by reason in their actions and decision making, and they use information and facts to communicate the desirability of change.

Accepted Answer

A) True 
 B)False

Question 15

Since people come from different ethnic and social backgrounds, there is no relationship between diversity and organizational culture.

Accepted Answer

A) True 
 B)False

Question 16

In implementing new technology, the change agent should ___.

Accepted Answer

A)   be alert to resistance
B)   continually gather and process information relating to the change
C)   be willing to customize the new technology to best meet the needs of the local situation
D)   all of the above
E)   none of the above

Question 17

Relevance, integrity, pervasiveness, and strength are four criteria for evaluating ___.

Accepted Answer

A)   value-based management in any work unit or team
B)   desired outcomes of the organization's external environment
C)   goals for managerial excellence
D)   qualities for the organization's strategic objectives
E)   rules of conduct in most organizations

Question 18

The process through which new members learn the culture of an organization is called

Accepted Answer

A)   employee relationship management.
B)   orientation.
C)   socialization.
D)   organizational culture.
E)   acculturation.

Question 19

To check the benefits of a change means to

Accepted Answer

A)   make sure the people involved see a clear advantage in making the change.
B)   see nothing of the change until it is too late to react.
C)   make sure the change is as far away from the existing values of the organization as possible.
D)   measure the increase in profits of the change.
E)   to include a reason to celebrate.

Question 20

In the context of leaking pipeline problem, decisions of high-performing women to drop out of upward-tracking career paths are not always based on outright gender prejudice.

Accepted Answer

A) True 
 B)False

Exam 12: Organization Culture and Change

In the context of organizational culture, inclusivity refers to the degree to which the organization is open to anyone who can perform a job, regardless of his or her race, sexual preference, gender, or other diversity attribute.

Correct Answer
verified

Multiculturalism refers to inclusivity, pluralism, and the respect for diversity in the workplace.

Correct Answer
verified

In multicultural organizations, informal network integration implies that

Correct Answer
verified

Collaboration is the process of helping new members learn the cultures and values of the organization.

Correct Answer
verified

Since people come from different ethnic and social backgrounds, there is no relationship between diversity and organizational culture.

Correct Answer
verified

Correct Answer
verified

___involves practices that create meaning and shred community among organizational members.

Correct Answer
verified

The process through which new members learn the culture of an organization is called

Correct Answer
verified

In the context of leaking pipeline problem, decisions of high-performing women to drop out of upward-tracking career paths are not always based on outright gender prejudice.

Correct Answer
verified

As part of the observable culture of an organization, norms are the ceremonies and meetings that celebrate important occasions and performance accomplishments.

Correct Answer
verified

In implementing new technology, the change agent should ___.

Correct Answer
verified

Highly successful companies typically focus on which of the following core values?

Correct Answer
verified

The organizational targets for change include tasks, people, structure, technology, and culture.

Correct Answer
verified

Two of the least risky and most desirable approaches to resistance are manipulation and co-optation and explicit and implicit coercion because they have no negative consequences.

Correct Answer
verified

High involvement management is the process of building an organizational culture that allows all members, minorities and women included, to reach their full potential.

Correct Answer
verified

Marco, a new employee at Krone Inc., is resisting change in processes because he is feeling apprehensive about the fast rate at which change is occurring. In the context of resistance to change, which of the following represents Marco's thought process?

Correct Answer
verified

To check the benefits of a change means to

Correct Answer
verified

In a multicultural organization, minimum intergroup conflict ensures that

Correct Answer
verified

Change agents who use the rational persuasion change strategy believe that people are guided by reason in their actions and decision making, and they use information and facts to communicate the desirability of change.

Correct Answer
verified

Relevance, integrity, pervasiveness, and strength are four criteria for evaluating ___.

Correct Answer
verified

Exam 12: Organization Culture and Change

In the context of organizational culture, inclusivity refers to the degree to which the organization is open to anyone who can perform a job, regardless of his or her race, sexual preference, gender, or other diversity attribute.

Correct AnswerverifiedShow Answer

Multiculturalism refers to inclusivity, pluralism, and the respect for diversity in the workplace.

Correct AnswerverifiedShow Answer

In multicultural organizations, informal network integration implies that

Correct AnswerverifiedShow Answer

Collaboration is the process of helping new members learn the cultures and values of the organization.

Correct AnswerverifiedShow Answer

Since people come from different ethnic and social backgrounds, there is no relationship between diversity and organizational culture.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

___involves practices that create meaning and shred community among organizational members.

Correct AnswerverifiedShow Answer

The process through which new members learn the culture of an organization is called

Correct AnswerverifiedShow Answer

In the context of leaking pipeline problem, decisions of high-performing women to drop out of upward-tracking career paths are not always based on outright gender prejudice.

Correct AnswerverifiedShow Answer

As part of the observable culture of an organization, norms are the ceremonies and meetings that celebrate important occasions and performance accomplishments.

Correct AnswerverifiedShow Answer

In implementing new technology, the change agent should ___.

Correct AnswerverifiedShow Answer

Highly successful companies typically focus on which of the following core values?

Correct AnswerverifiedShow Answer

The organizational targets for change include tasks, people, structure, technology, and culture.

Correct AnswerverifiedShow Answer

Two of the least risky and most desirable approaches to resistance are manipulation and co-optation and explicit and implicit coercion because they have no negative consequences.

Correct AnswerverifiedShow Answer

High involvement management is the process of building an organizational culture that allows all members, minorities and women included, to reach their full potential.

Correct AnswerverifiedShow Answer

Marco, a new employee at Krone Inc., is resisting change in processes because he is feeling apprehensive about the fast rate at which change is occurring. In the context of resistance to change, which of the following represents Marco's thought process?

Correct AnswerverifiedShow Answer

To check the benefits of a change means to

Correct AnswerverifiedShow Answer

In a multicultural organization, minimum intergroup conflict ensures that

Correct AnswerverifiedShow Answer

Change agents who use the rational persuasion change strategy believe that people are guided by reason in their actions and decision making, and they use information and facts to communicate the desirability of change.

Correct AnswerverifiedShow Answer

Relevance, integrity, pervasiveness, and strength are four criteria for evaluating ___.

Correct AnswerverifiedShow Answer

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