Question 1

Which of the following is the defining characteristic of a free-agent economy?

Accepted Answer

A)   People change jobs more often, and many work on independent contracts with a shifting mix of employers.
B)   The structure is totally centralized, and the leader makes all key decisions while most communication is done by one on one conversations.
C)   It consists of boundary-less organizations whose employees communicate only through the virtual media.
D)   In this system, organizations are exempted from tax, given that they use HYPERLINK "http://en.wikipedia.org/wiki/Economic_surplus" \o "Economic surplus" surplus revenues to achieve their goals rather than distribute them as profit.
E)   The structure is fully functional, and it consists of long-term employees who are mostly concerned with their respective areas of interest.

Question 2

Which statement concerning the relative importance of technical, human, and conceptual skills at different management levels is true?

Accepted Answer

A)   Their relative importance tends to be about the same at each managerial level.
B)   Technical skills are of greatest importance for middle managers.
C)   Conceptual skills are most important for top managers.
D)   Human skills are of greatest importance for lower-level managers.
E)   Technical skills are not needed at all by top managers.

Question 3

In the context of present day organizational trends, organizations and their members are networked for intense, real-time communication and coordination.

Accepted Answer

A) True 
 B)False

Question 4

Who elects the members of the board of directors?

Accepted Answer

A)   top managers
B)   stockholders
C)   middle managers
D)   first-line managers
E)   senior staff

Question 5

___ pursue work-unit performance objectives that are consistent with higher-level organizational goals.

Accepted Answer

A)   Top managers
B)   Middle managers
C)   Team leaders or supervisors
D)   Functional managers
E)   General managers

Question 6

The upside-down pyramid view of organizations shows

Accepted Answer

A)   managers at the top being in charge of the overall operations of the organization.
B)   customers at the top being served by workers who are supported by managers.
C)   that board of directors can hold top management accountable for organizational performance.
D)   that operating and front-line workers are at the bottom of the pyramid followed by the middle managers.
E)   that the primary job of top executives is to preserve the resources of the company.

Question 7

Which of the following is typically the first step of the management process?

Accepted Answer

A)   organizing
B)   analyzing
C)   leading
D)   controlling
E)   planning

Question 8

A manager may be defined in the text as ___.

Accepted Answer

A)   someone who directly supports and helps activate the work efforts and performance accomplishments of others
B)   someone who is loyal to the organization
C)   someone who is responsible for directing and/ supervising lower-level employees
D)   someone who is part of the organizational hierarchy
E)   someone who tries to produce as much output with as little personal input as possible

Question 9

Any inefficiency in an organization reduces the cost of production.

Accepted Answer

A) True 
 B)False

Question 10

A manager who emphasizes meeting production targets even if there is a cost overrun is more interested in performance efficiency than in performance effectiveness.

Accepted Answer

A) True 
 B)False

Question 11

The responsibilities of team leaders and supervisors include all of the following except

Accepted Answer

A)   encouraging high performance and teamwork.
B)   informing team members about organizational goals and expectations.
C)   developing and implementing action plans for large departments or divisions.
D)   informing higher levels of team needs and accomplishments.
E)   coordinating with other teams and supporting their work efforts.

Question 12

Which of the following is a defining characteristic of a manager with good human skills?

Accepted Answer

A)   capacity to break problems into smaller parts
B)   knowing how to write a business plan
C)   a high degree of emotional intelligence
D)   expertise at handling budgets and distributing resources
E)   ability to inspire efforts to achieve goals

Question 13

Managers who have responsibility for work activities that make a direct contribution to producing the organization's product or service are called ___.

Accepted Answer

A)   general managers
B)   line managers
C)   middle managers
D)   staff managers
E)   project managers

Question 14

Alex is a software engineer and develops games for Supergamer.com. Which of the following skills is most likely to be used by Alex for fulfilling his job responsibilities?

Accepted Answer

A)   financial skills
B)   gross motor skills
C)   interpersonal skills
D)   human skills
E)   technical skills

Question 15

In the 21st century, which ethical expectation is an organization are its members not likely to encounter?

Accepted Answer

A)   the expectation of treating customers right and acting in ways consistent with society's values
B)   the expectation of sustainable development and protection of the natural environment
C)   the expectation of protecting consumers through product safety and fair practices
D)   the expectation of protecting human rights, including employment policies and practices
E)   the expectation that stockholders' interests and profitability are the primary considerations when organizations make decisions affecting the environment

Question 16

A well-known business executive goes to jail for not revealing a personal financial interest in a project that will significantly benefit company profits. This executive's action is an example of ___.

Accepted Answer

A)   corporate social responsibility
B)   opportunistic behaviour
C)   violating managerial ethics
D)   adhering to company policies
E)   dishonesty

Question 17

A knowledge worker is a person whose physical capabilities are the most critical assets.

Accepted Answer

A) True 
 B)False

Question 18

Team leaders ideally report to the ___.

Accepted Answer

A)   top managers
B)   board of directors
C)   board of trustees
D)   first-line managers
E)   middle managers

Question 19

In accordance with the ten managerial roles mentioned by Mintzberg, as a monitor, a manager is required to

Accepted Answer

A)   scan for information.
B)   provide direction.
C)   handle budgets.
D)   forge agreements.
E)   share information.

Question 20

Mathilda, who works for an insurance company, has the capacity to sell fifteen insurance policies a day. However, she sells only ten insurance policies a day. This is a typical example of ___.

Accepted Answer

A)   information asymmetry
B)   the glass-ceiling effect
C)   inefficiency
D)   an ecological fallacy
E)   the functional chimneys problem

Exam 1: Introducing Management

A manager may be defined in the text as ___.

Correct AnswerverifiedShow Answer

A well-known business executive goes to jail for not revealing a personal financial interest in a project that will significantly benefit company profits. This executive's action is an example of ___.

Correct AnswerverifiedShow Answer

___ pursue work-unit performance objectives that are consistent with higher-level organizational goals.

Correct AnswerverifiedShow Answer

Team leaders ideally report to the ___.

Correct AnswerverifiedShow Answer

A manager who emphasizes meeting production targets even if there is a cost overrun is more interested in performance efficiency than in performance effectiveness.

Correct AnswerverifiedShow Answer

In accordance with the ten managerial roles mentioned by Mintzberg, as a monitor, a manager is required to

Correct AnswerverifiedShow Answer

In the context of present day organizational trends, organizations and their members are networked for intense, real-time communication and coordination.

Correct AnswerverifiedShow Answer

Any inefficiency in an organization reduces the cost of production.

Correct AnswerverifiedShow Answer

Who elects the members of the board of directors?

Correct AnswerverifiedShow Answer

Which of the following is typically the first step of the management process?

Correct AnswerverifiedShow Answer

Which statement concerning the relative importance of technical, human, and conceptual skills at different management levels is true?

Correct AnswerverifiedShow Answer

Mathilda, who works for an insurance company, has the capacity to sell fifteen insurance policies a day. However, she sells only ten insurance policies a day. This is a typical example of ___.

Correct AnswerverifiedShow Answer

Which of the following is the defining characteristic of a free-agent economy?

Correct AnswerverifiedShow Answer

The upside-down pyramid view of organizations shows

Correct AnswerverifiedShow Answer

Which of the following is a defining characteristic of a manager with good human skills?

Correct AnswerverifiedShow Answer

In the 21st century, which ethical expectation is an organization are its members not likely to encounter?

Correct AnswerverifiedShow Answer

The responsibilities of team leaders and supervisors include all of the following except

Correct AnswerverifiedShow Answer

Alex is a software engineer and develops games for Supergamer.com. Which of the following skills is most likely to be used by Alex for fulfilling his job responsibilities?

Correct AnswerverifiedShow Answer

Managers who have responsibility for work activities that make a direct contribution to producing the organization's product or service are called ___.

Correct AnswerverifiedShow Answer

A knowledge worker is a person whose physical capabilities are the most critical assets.

Correct AnswerverifiedShow Answer

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In the 21^st century, which ethical expectation is an organization are its members not likely to encounter?

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