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Explain the play of surface-level similarity and deep-level diversity in a workplace environment with the help of an example.

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Yoko and Kishi who work in a finance fir...

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Lorna Perry, who works in a financial firm in Michigan, is required to calculate a large number of clients' accounts daily. She needs to tally figures and check accuracy at a high speed. Which of the following dimensions of intellectual ability does Perry most likely use?


A) number aptitude
B) perpetual speed
C) extent flexibility
D) visual perception
E) deductive reasoning

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Define surface-level diversity and deep-level diversity.

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Surface-level diversity refers to differ...

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Angela Wells recently applied for a job at Spiga, a lounge in Paris. Having worked in several restaurants and lounges in and across France, she was confident that she would get the job. However, soon after the interview, she was informed that another candidate was offered the job, even though the other candidate had limited experience in comparison to her. Angela feels that she was discriminated against. Which of the following, if true, would best justify Angela's assumption?


A) The woman who was selected over her could speak French fluently.
B) Angela is a single mother with two young children.
C) Angela does not have a degree in hospitality management.
D) The lounge caters to elite business clientele in Paris.
E) Angela learned of the position through a friend working at the lounge.

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A person suffering from alcoholism is not classified as disabled according to the U.S. Equal Employment Opportunity Commission, as alcoholism is self-induced.

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Using mental-ability tests for promotion leads to unfavorable outcomes for racial and ethnic groups and hampers efforts toward diversity management.

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Which of the following explains why the relationship between age and job performance is likely to be of increasing importance during the next decade?


A) The workforce is shrinking, and older workers are compelled to work beyond retirement.
B) A decline in immigration has opened up more entry-level positions for older workers.
C) Increasing job opportunities are opening up in the domestic sector, resulting in a dearth of employees.
D) U.S. legislation, in effect, outlaws mandatory retirement.
E) A majority of people believe that productivity rises as a person grows older.

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Stacy Hanes is an African-American woman who has recently taken her first job and does not seem to like the work environment at all. Her colleagues put down her ideas at team meetings and refer to them as "stupid." In addition, they make fun of her race and often ask her if she is educated enough to work for the company. Which of the following kinds of discrimination is Hanes most likely subject to?


A) mockery
B) sexual harassment
C) stalking
D) deception
E) subterfuge

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Green Planet, an environmental organization, recently opened an office in Indonesia. The organization is currently looking for employees to staff a deforestation project in the country. They need to recruit individuals who understand the intricacies of Jakarta's culture, the mindset of the locals, and are fluent in the local language. Which of the following are they most likely to consider while they recruit for these positions?


A) race
B) age
C) beliefs
D) gender
E) length of service

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The ability to move the trunk and back muscles as far as possible is known as ________.


A) static strength
B) stamina
C) trunk strength
D) extent flexibility
E) balance

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Diversity management refers to being unbiased by overlooking the differences between individuals in an organization.

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Older people are more likely to quit and change jobs than younger employees.

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Which of the following best describes the physical ability known as dynamic flexibility?


A) the ability to exert force against external objects
B) the ability to make rapid, repeated flexing movements
C) the ability to exert muscular force repeatedly or continuously over time
D) the ability to expend a maximum of energy in one or a series of explosive acts
E) the ability to move the trunk and back muscles as far as possible

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The management at Climate Action Development needs to recruit campaign managers for its Renewable Energy Project. They are looking for candidates who are assertive, extroverted, and who can tackle challenges head-on. Which of the following deep-level characteristics should they focus on to best help them recruit the right candidate for the job?


A) race
B) age
C) ethnicity
D) values
E) personality

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Which of the following is true of workplace discrimination?


A) Discrimination occurs more at lower levels in the organization than higher levels.
B) It may lead to reduced productivity and citizenship behavior.
C) Only intentional discrimination is addressed by diversity management efforts.
D) Forms of discrimination like exclusion are easy to root out.
E) The discriminators are invariably aware of their action toward the victim.

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Compare and contrast unfair discrimination and diversity management.

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Unfair discrimination assumes everyone i...

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A difference in ________ would indicate deep-level diversity.


A) gender
B) age
C) ethnicity
D) disability
E) values

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Gina Sanchez, an architect in California, is renovating an old school building and turning it into a retail and entertainment space. She must decide how the existing layout can be redesigned and modified to best suit the new uses. Which of the following dimensions of intelligence will most help Gina reimagine the existing building?


A) haptic perception
B) spatial visualization
C) memory
D) inductive reasoning
E) deductive reasoning

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How does tenure, a biographical characteristic, play a role in the study of organizational behavior?

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Tenure, defined as work experience, appe...

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In general, older employees have lower rates of avoidable absence than do younger employees. However, they have equal rates of unavoidable absence, such as sickness absences.

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