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Exam 1: Operations and Productivity

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Question 21

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What are the five elements in the management process?

A) plan,direct,update,lead,and supervise
B) accounting,finance,marketing,operations,and management
C) organize,plan,control,staff,and manage
D) plan,organize,staff,lead,and control
E) plan,lead,organize,manage,and control

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Question 22

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The factor responsible for the largest portion of productivity increase in the United States is:

A) labor.
B) management.
C) capital.
D) All three combined;it is impossible to determine the contribution of individual factors.
E) none of these.

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Question 23

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Productivity can be improved by:

Which of the following is NOT one of the 10 strategic operations management decisions?

All organizations,including service firms such as banks and hospitals,have a production function.

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

Reasons to study operations management include:

Brandon Production is a small firm focused on the assembly and sale of custom computers.The firm is facing stiff competition from low-priced alternatives,and is looking at various solutions to remain competitive and profitable.Current financials for the firm are shown in the table below.In the first option,marketing will increase sales by 50%.The next option is Vendor (Supplier)changes,which would result in a decrease of 10% in the cost of inputs.Finally,there is an OM option,which would reduce production costs by 25%.Which of the options would you recommend to the firm if it can only pursue one option? In addition,comment on the feasibility of each option. Business Function Current Value Cost of Inputs $50,000 Production Costs $25,000 Revenue $80,000

What is a knowledge society?

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately:

The finance function is concerned with:

An industrial plant needs to make 100,000 parts per month to meet demand.Each month contains 20 working days,each of which allows for 3 separate 8 hour shifts. (a)If a worker can produce 10 parts/hour,how many workers are needed on each shift? (b)If each shift has 100 workers,what is the productivity of an individual worker? (c)If material costs are $10/part,capital costs are $100,000 and labor costs are $10/hour,what is the multifactor productivity of the plant from part (a)?

Competition in the 21st century is no longer between companies;it is between ________.

Which of the following nets the largest productivity improvement?

________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

Productivity measurement is complicated by:

An operations task performed at Hard Rock Café is:

Which of the following is NOT among the ethical and social challenges facing operations managers?

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.Due to higher demand,they have decided to operate three 8-hour shifts instead.They are now able to produce 600 boxes per day.What has happened to productivity?

A cleaning company uses 10 lbs each of chemicals A,B and C for each house it cleans.After some quality complaints,the company has decided to increase its use of chemical A by an additional 10 lbs for each house.By what % has productivity (houses per pound of chemical) fallen?