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Exam 7: Process Design

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Question 1

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A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

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Question 2

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________ is the use of information technology to control a physical process.

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Question 3

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A quasi-custom product:

Activity times should not be included in a service blueprint.

Harley-Davidson,because it has so many possible combinations of products,utilizes the process strategy of mass customization.

A product-focused process is commonly used to produce:

Mary is considering purchasing a machine from one of two suppliers.Supplier A's machine has an annual fixed cost of $10,000 and a unit variable cost of $2.10.Supplier B's machine has an annual fixed cost of $16,000 and a unit variable cost of $3.00.How large should Mary's annual demand be in order to make Supplier B's machine the better choice?

Provide an example of the focus strategy for improving service productivity.

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Align Technology uses a ________ approach to produce clear plastic removable aligners.

An organization's approach to transforming resources into goods and services is called its ________.

Which of the following phrases best describes process focus?

Optical checkout scanners and ATMs are examples of technology's impact on services.

Why is Harley-Davidson identified as a repetitive manufacturer,not a mass customizer?

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.

________ is a rapid,low-cost production process that caters to constantly changing unique customer desires.

Flowcharts use distance,but not time,to show the movement of material,product,or people through a process.

The local convenience store makes personal pan pizzas.Currently,its process makes complete pizzas,fully cooked,for the customer.This process has a fixed cost of $20,000,and a variable cost of $1.75 per pizza.The owner is considering a different process that can make pizzas in two ways: completely cooked (as before),or partially cooked and then flash frozen for the customer to finish heating at home.This alternate process has a fixed cost of $24,000,but a lower variable cost (because much less energy is used in baking)of $1.25 per pizza. a.What is the crossover point between the existing process and the proposed process? b.If the owner expects to sell 9,000 pizzas,should he get the new oven?

Which of the following phrases best describes product focus?

Time-function mapping is a flowchart with time added to the horizontal axis.