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Exam 1: Operations and Productivity

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Question 1

Multiple Choice

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A cleaning company uses 10 lbs each of chemicals A,B and C for each house it cleans.After some quality complaints,the company has decided to increase its use of chemical A by an additional 10 lbs for each house.By what % has productivity (houses per pound of chemical) fallen?

A) 0%
B) 10%
C) 15%
D) 25%
E) 33%

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D

Question 2

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Reasons to study operations management include learning about:

A) how people organize themselves for productive enterprise.
B) how goods and services are produced.
C) what operations managers do.
D) a costly part of the enterprise.
E) all of the above.

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Question 3

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An example of a "hidden" production function is the transfer of funds between accounts at a bank.

Starbucks stopped requiring signatures on credit-card purchases under $25 in an attempt to reduce ________.

Ethical and social dilemmas arise because stakeholders of a business have conflicting perspectives.

Which of the following nets the largest productivity improvement?

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry.Current operations allow the company to make 500 boxes per day,in two 8-hour shifts (250 boxes per shift).The company has introduced some small changes in equipment,and conducted appropriate job training,so that production levels have risen to 300 boxes per shift.These changes did not require any change in the amount of capital spending or energy use.What is the firm's new labor productivity?

Susan has a part-time business producing seasonal plywood yard ornaments for resale at local craft fairs and bazaars.She currently works 8 hours per day to produce 16 ornaments. a.What is her productivity? b.She thinks that by redesigning the ornaments and switching from use of a wood glue to a hot-glue gun she can increase her total production to 20 ornaments per day.What is her new productivity? c.What is her percentage increase in productivity?

Walter Shewhart is listed among the important people of operations management because of his contributions to:

The total of all outputs produced by the transformation process divided by the total of the inputs is:

Competition in the 21st century is no longer between companies;it is between supply chains.

________ is the ability of the organization to be flexible enough to cater to the individual whims of consumers.

The local fast food store experienced the following number of customers on the night shift: If the store was staffed by two workers,what was the average productivity per worker,in customers/hour?

Identify three or more operations-related tasks carried out by Hard Rock Café.

A firm cleans chemical tank cars in the Bay St.Louis area.With standard equipment,the firm typically cleaned 70 chemical tank cars per month.They utilized 10 gallons of solvent,and two employees worked 20 days per month,8 hours a day.The company decided to switch to a larger cleaning machine.Last April,they cleaned 60 tank cars in only 15 days.They utilized 12 gallons of solvent,and the two employees worked 6 hours a day. (a)What was their raw material and their labor productivity with the standard equipment? (b)What is their raw material and their labor productivity with the larger machine? (c)What is the change in each productivity measure?

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available: Has Martin Manufacturing improved its productivity during the past year?

Which of the following is one of the 10 strategic operations management decisions?

All of the following decisions fall within the scope of operations management EXCEPT for:

A foundry produces circular utility access hatches (manhole covers) .If 120 covers are produced in a 10-hour shift,the productivity of the line is:

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?