Question 1

Appraisal costs are associated with preventing defects before they happen.

Accepted Answer

A) True 
 B)False

Question 2

An example of a type I error would be:

Accepted Answer

A)  throwing away a perfectly good banana.
B)  counting a student's multiple choice response correct when it is actually incorrect.
C)  releasing a guilty defendant.
D)  counting a student's multiple choice response correct when it is actually correct.

Question 3

Which of the following would be considered an appraisal cost of quality?

Accepted Answer

A)  training workers to perform their jobs
B)  purchasing better tools for workers to perform their jobs
C)  repairing an item under the warranty
D)  running a functional test on each item before it is boxed for shipment

Question 4

The consultant suspiciously eyed the c-chart that Chickenverks used to monitor the number of broken eggs in each 100 egg carton."You know you really should be using a p-chart," the consultant commented with an air of superiority."What's the difference between a p-chart and a c-chart in this application?" the long time Chickenverks employee asked with an obvious edge to his voice."Well," the consultant replied,"the difference is:

Accepted Answer

A)  the width of the three sigma limits for the c-chart is 100 times greater than those of the p-chart."
B)  the three-sigma p-chart will catch problems earlier than the three sigma c-chart."
C)  the three sigma c-chart will catch problems earlier than the three sigma p-chart."
D)  well,OK,you got me.The charts will look and behave the same for all practical purposes."

Question 5

What is the long-term impact of unethical business practices on product and service quality?

Accepted Answer

Firms that produce better quality servic...

Question 6

What is the relationship between type I and type II errors and the width of the upper and lower control limits on SPC charts? Propose a mechanism for determining SPC chart limit widths based upon the financial consequences of type I and type II errors.

Accepted Answer

Type I and type II errors move in opposi...

Question 7

Quality measured with reference to price is captured by the notion of:

Accepted Answer

A)  conformance to specifications.
B)  value.
C)  fitness for use.
D)  psychological impressions.

Question 8

A firm targeting Six Sigma quality will use a process capability ratio of ________ as their goal.

Accepted Answer

The answer of A firm targeting Six Sigma quality will...

Question 9

Which one of the following statements about quality control is TRUE?

Accepted Answer

A)  Measurement by attributes is a simple yes or no decision.
B)  Complete inspection is used when inspection cost is high.
C)  Sampling inspection is used when the cost of passing a defective unit is high relative to the cost of inspection.
D)  Measurement by variables is often used when the quality specifications are complex.

Question 10

External customers are those who ________ the product or service.

Accepted Answer

The answer of External customers are those who ________ the...

Question 11

From an ethical standpoint,it is acceptable for a hospital's cardiac surgery unit that is striving for zero complications to turn down high-risk patients.

Accepted Answer

A) True 
 B)False

Question 12

Organizations are audited and certified to the ISO ________ and ISO ________ standards but the ISO ________ standard is voluntary.

Accepted Answer

ISO 9001:2...

Question 13

A professor records the number of students who complain each week throughout the semester.If the class size is forty students,what are 3-sigma control limits for this class? Construct a control chart and interpret the data.

Accepted Answer

The proc...

Question 14

Since an employee's responsibility is to move production along,it is ethical to knowingly pass defective services or products to internal or external customers when capacity is tight.

Accepted Answer

A) True 
 B)False

Question 15

In Statistical Process Control,________ are used to detect defects and determine if the process has deviated from design specifications.

Accepted Answer

A)  Flowcharts
B)  Cause-and-Effect Diagrams
C)  Process Capability Charts
D)  Control Charts

Question 16

How is Taguchi's quality loss function related to the process capability ratio and the process capability index? Which process performance measure is it closest to?

Accepted Answer

The quality loss function is zero when t...

Question 17

Process centering is shown by an  chart.

Accepted Answer

A) True 
 B)False

Question 18

________ of variation include any variation-causing factors that can be identified and eliminated.

Accepted Answer

The answer of ________ of variation include any variation-causing factors...

Question 19

The Baldrige Performance Excellence Program:

Accepted Answer

A)  involves a rigorous review process that often helps the companies define what quality means to them,regardless of the outcome.
B)  focuses on large manufacturing companies because of the impact they have on the economy.
C)  is a set of standards governing the requirements for documentation of a quality program.
D)  was devised by the International Organization for Standardization for companies doing business in Europe.

Question 20

The Baldrige Performance Excellence Program considers a company's business results but ISO 9001:2008 registration does not.

Accepted Answer

A) True 
 B)False

Exam 5: Quality and Performance

Correct Answer
verified

From an ethical standpoint,it is acceptable for a hospital's cardiac surgery unit that is striving for zero complications to turn down high-risk patients.

Correct Answer
verified

In Statistical Process Control,________ are used to detect defects and determine if the process has deviated from design specifications.

Correct Answer
verified

Quality measured with reference to price is captured by the notion of:

Correct Answer
verified

Process centering is shown by an chart.

Correct Answer
verified

A professor records the number of students who complain each week throughout the semester.If the class size is forty students,what are 3-sigma control limits for this class? Construct a control chart and interpret the data.

Correct Answer
verified
The proc...
View Answer

What is the long-term impact of unethical business practices on product and service quality?

Correct Answer
verified
Firms that produce better quality servic...
View Answer

External customers are those who ________ the product or service.

Correct Answer
verified

A firm targeting Six Sigma quality will use a process capability ratio of ________ as their goal.

Correct Answer
verified

Organizations are audited and certified to the ISO and ISO standards but the ISO standard is voluntary.

Correct Answer
verified
ISO 9001:2...
View Answer

Which one of the following statements about quality control is TRUE?

Correct Answer
verified

The Baldrige Performance Excellence Program:

Correct Answer
verified

How is Taguchi's quality loss function related to the process capability ratio and the process capability index? Which process performance measure is it closest to?

Correct Answer
verified
The quality loss function is zero when t...
View Answer

Since an employee's responsibility is to move production along,it is ethical to knowingly pass defective services or products to internal or external customers when capacity is tight.

Correct Answer
verified

Appraisal costs are associated with preventing defects before they happen.

Correct Answer
verified

What is the relationship between type I and type II errors and the width of the upper and lower control limits on SPC charts? Propose a mechanism for determining SPC chart limit widths based upon the financial consequences of type I and type II errors.

Correct Answer
verified
Type I and type II errors move in opposi...
View Answer

________ of variation include any variation-causing factors that can be identified and eliminated.

Correct Answer
verified

An example of a type I error would be:

Correct Answer
verified

Which of the following would be considered an appraisal cost of quality?

Correct Answer
verified

The Baldrige Performance Excellence Program considers a company's business results but ISO 9001:2008 registration does not.

Correct Answer
verified

Exam 5: Quality and Performance

Correct AnswerverifiedShow Answer

From an ethical standpoint,it is acceptable for a hospital's cardiac surgery unit that is striving for zero complications to turn down high-risk patients.

Correct AnswerverifiedShow Answer

In Statistical Process Control,________ are used to detect defects and determine if the process has deviated from design specifications.

Correct AnswerverifiedShow Answer

Quality measured with reference to price is captured by the notion of:

Correct AnswerverifiedShow Answer

Process centering is shown by an chart.

Correct AnswerverifiedShow Answer

A professor records the number of students who complain each week throughout the semester.If the class size is forty students,what are 3-sigma control limits for this class? Construct a control chart and interpret the data.

Correct Answerverified The proc...View AnswerShow Answer

What is the long-term impact of unethical business practices on product and service quality?

Correct AnswerverifiedFirms that produce better quality servic...View AnswerShow Answer

External customers are those who ________ the product or service.

Correct AnswerverifiedShow Answer

A firm targeting Six Sigma quality will use a process capability ratio of ________ as their goal.

Correct AnswerverifiedShow Answer

Organizations are audited and certified to the ISO ________ and ISO ________ standards but the ISO ________ standard is voluntary.

Correct AnswerverifiedISO 9001:2...View AnswerShow Answer

Which one of the following statements about quality control is TRUE?

Correct AnswerverifiedShow Answer

The Baldrige Performance Excellence Program:

Correct AnswerverifiedShow Answer

How is Taguchi's quality loss function related to the process capability ratio and the process capability index? Which process performance measure is it closest to?

Correct AnswerverifiedThe quality loss function is zero when t...View AnswerShow Answer

Since an employee's responsibility is to move production along,it is ethical to knowingly pass defective services or products to internal or external customers when capacity is tight.

Correct AnswerverifiedShow Answer

Appraisal costs are associated with preventing defects before they happen.

Correct AnswerverifiedShow Answer

What is the relationship between type I and type II errors and the width of the upper and lower control limits on SPC charts? Propose a mechanism for determining SPC chart limit widths based upon the financial consequences of type I and type II errors.

Correct AnswerverifiedType I and type II errors move in opposi...View AnswerShow Answer

________ of variation include any variation-causing factors that can be identified and eliminated.

Correct AnswerverifiedShow Answer

An example of a type I error would be:

Correct AnswerverifiedShow Answer

Which of the following would be considered an appraisal cost of quality?

Correct AnswerverifiedShow Answer

The Baldrige Performance Excellence Program considers a company's business results but ISO 9001:2008 registration does not.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The proc...
View Answer

Correct Answer
verified
Firms that produce better quality servic...
View Answer

Correct Answer
verified

Correct Answer
verified

Organizations are audited and certified to the ISO and ISO standards but the ISO standard is voluntary.

Correct Answer
verified
ISO 9001:2...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The quality loss function is zero when t...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Type I and type II errors move in opposi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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