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Exam 1: Operations and Productivity

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Question 21

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Which of the following nets the largest productivity improvement?

A) increase output 15%
B) decrease input 15%
C) increase both output and input by 5%
D) increase output 10%,decrease input 3%
E) decrease input 10%,increase output 3%

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Question 22

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________ is the total of all outputs produced by the transformation process divided by the total of the inputs.

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Question 23

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Which is not true regarding differences between goods and services?

A swimming pool company has 100,000 labour hours available per summer and with a labour productivity of 5 pools per 6,000 hours. a.How many pools can the company install this summer? b.Suppose the multifactor productivity was one pool per $25,000.How much should the company expect to spend this summer constructing the pools?

An operations task performed at Hard Rock Café is

Gibson Products produces cast bronze valves for use in offshore oil platforms.Currently,Gibson produces 1600 valves per day.The 20 workers at Gibson work from 7 a.m.until 4 p.m. ,with 30 minutes off for lunch and a 15 minute break during the morning work session and another at the afternoon work session.Gibson is in a competitive industry,and needs to increase productivity to stay competitive.They feel that a 20% increase is needed. Gibson's management believes that the 20% increase will not be possible without a change in working conditions,so they change work hours.The new schedule calls on workers to work from 7:30 a.m.until 4:30 p.m. ,during which workers can take one hour off at any time of their choosing.Obviously,the number of paid hours is the same as before,but production increases,perhaps because workers are given a bit more control over their workday.After this change,valve production increased to 1800 units per day. a.Calculate labour productivity for the initial situation. b.Calculate labour productivity for the hypothetical 20% increase. c.What is the productivity after the change in work rules? d.Write a short paragraph analyzing these results.

Services are often knowledge-based.Provide two examples,and explain why they are knowledge-based.

Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labour requirements.

The factor responsible for the largest portion of productivity increase in Canada is

Who among the following is associated with contributions to quality control in operations management?

Productivity is more difficult to improve in the service sector.

The local fast food store experienced the following number of customers on the night shift: Hour Customers 12 AM 23 1 AM 20 2 AM 15 3 AM 5 4 AM 2 5 AM 1 If the store was staffed by two workers,what was the average productivity per worker,in customers/hour?

Which of the following is not one of The Ten Critical Decisions of Operations Management?

Which of the following statements is true?

Manufacturing now constitutes the largest economic sector in postindustrial societies.

Productivity can be improved by

When a tangible product is not included in a service,such as with counseling,it is called a ________.

Marketing,Production,and ________ are the three functions that all organizations must perform to create goods and services.

Productivity tends to be more difficult to improve in the service sector because the work is

Which of the following is not true when explaining why productivity tends to be lower in the service sector than in the manufacturing sector?