A negative message to a customer should end with

A) an account of how the problem occurred.
B) a statement restating the problem.
C) clear data about the negative information.
D) explanation of the history of the problem.
E) a positive, forward-looking statement.

Question

Demetria Selden · Accepted Answer

Final Answer : E, Explanation :  Ending a negative message with a positive, forward-looking statement helps maintain a good relationship with the customer by focusing on future solutions rather than dwelling on past issues.

A negative message to a customer should end with

A) an account of how the problem occurred.
B) a statement restating the problem.
C) clear data about the negative information.
D) explanation of the history of the problem.
E) a positive, forward-looking statement.

Definitions

Learning Objectives

Learning Objectives

Related questions

A negative message to a customer should end withA) an account of how the problem occurred.B) a statement restating the problem.C) clear data about the negative information.D) explanation of the history of the problem.E) a positive, forward-looking statement.

Definitions

Learning Objectives

Learning Objectives

Related questions

A negative message to a customer should end with

A) an account of how the problem occurred.
B) a statement restating the problem.
C) clear data about the negative information.
D) explanation of the history of the problem.
E) a positive, forward-looking statement.