A negative message using the ________ approach opens with the bad news, proceeds to the reasons for the situation or the decision, and ends with a positive statement aimed at maintaining a good relationship with the audience.

A) personal
B) indirect
C) formal
D) direct

Direct Approach

A communication style that is straightforward and to the point, without circumvention or ambiguity.

Negative Message

Communication that conveys unpleasant, disappointing, or adverse information to the recipient.

Positive Statement

A factual assertion that can be tested or verified, often contrasted with normative (opinion-based) statements.