Asked by
RUSHI MEHTA
on Nov 20, 2024
Verified
According to the Texas A&M researchers, "responsiveness" was the most important service quality dimension for customers.
Responsiveness
The speed and efficiency with which an organization or individual reacts to changes or customer needs.
Texas A&M
A renowned public research university located in College Station, Texas, known for its contributions to education, research, and military service.
- Gain an understanding of the underlying principles of service quality and consumer satisfaction.
Verified Answer
DS
Learning Objectives
- Gain an understanding of the underlying principles of service quality and consumer satisfaction.
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