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Cost savings from improved quality and greater customer satisfaction as well as improved worker morale and commitment are among the benefits that can be provided by a:
A) focus group.
B) product development team.
C) quality circle.
D) human resources department.
E) first-line supervisor.
Improved Quality
The enhancement or upgrading of a product’s, service’s, or process’s features, performance, or reliability to meet or exceed customer expectations.
Worker Morale
The overall outlook, attitude, satisfaction, and confidence that employees feel towards their work and workplace.
Quality Circle
A volunteer group composed of workers who meet together to discuss workplace improvement and problem-solving strategies.
- Identify the importance of ongoing enhancement and its implementation within firms.
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Learning Objectives
- Identify the importance of ongoing enhancement and its implementation within firms.
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