Criteria for hardship cases include patients who ____.

A) refuse to pay the balance they owe
B) may be poor, underinsured, or elderly and on a limited income
C) have moved without leaving a forwarding address
D) have not received an invoice
E) receive professional courtesy from the medical office

Hardship Cases

Situations or individuals experiencing severe hardship or difficulties, often considered for special assistance or exemption from certain requirements.

Underinsured

A term describing individuals who have insurance coverage but the coverage is inadequate to cover medical expenses or healthcare needs.

Elderly

A term referring to individuals who are significantly beyond the average age of retirement, typically indicating those who are aged 65 years and older.