Asked by
Brian Martinez
on Dec 14, 2024Verified
Customers' perceptions are often central to an organization's goals, and their ________ can be measured with surveys or by the number of customer complaints an organization receives.
A) satisfaction
B) welfare
C) lifetime benefit
D) value
E) responsibility
Customer Perceptions
The understanding or view that customers have towards a product, service, or business, influenced by marketing, experience, and word-of-mouth.
Satisfaction
The feeling of pleasure or contentment that comes from meeting or exceeding one's expectations from a product or service.
- Examine the connection between customer contentment, quality objectives, and the performance of an organization.
Verified Answer
MM
Learning Objectives
- Examine the connection between customer contentment, quality objectives, and the performance of an organization.