Asked by
rasdeep singh
on Dec 15, 2024
Verified
Gray is looking for a new financial advisor. The one he currently uses has been taking three days or longer to return his phone calls, and the wasted time feels like a missed opportunity to him. In terms of the service quality dimensions, Gray is unhappy with which dimension of this service?
A) assurance
B) tangibility
C) reliability
D) responsiveness
E) empathy
Service Quality
Service quality is the degree to which a service meets the customer's expectations and needs, often considered a key factor in customer satisfaction and loyalty.
Responsiveness
The ability of a business or organization to quickly and effectively reply to customer inquiries, complaints, or needs.
- Recognize the multiple components of service quality and their relevance in the examination and improvement of service delivery.
Verified Answer
TN
Learning Objectives
- Recognize the multiple components of service quality and their relevance in the examination and improvement of service delivery.
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