If you must provide large amounts of data or answer many questions in your response message, make your message more readable with graphic devices such as lists, tables, headings, boldface, or italics.

Learning Objectives

• Gain proficiency in the strategies involved in creating impactful business communications, utilizing direct and indirect tactics according to the circumstances.
• Gain insight into the architecture and components of assorted business correspondences, encompassing claims, adjustments communications, and goodwill missives.