Asked by
Desiree Lopez
on Nov 19, 2024
Verified
If you've failed to meet expectations that you set for the customer, an element of apology should be considered when conveying negative news about the transaction.
Negative News
Information that is unfavorable or disappointing, often requiring careful delivery to minimize impact.
Element of Apology
A component of communication expressing regret or sorrow for actions or mistakes, often seeking forgiveness.
Meet Expectations
To achieve or satisfy the standard of quality or level of performance that has been established or anticipated.
- Perceive the essentiality of presenting apologies and justifications in corporate interactions.
Verified Answer
AR
Learning Objectives
- Perceive the essentiality of presenting apologies and justifications in corporate interactions.