____ is crucial when accuracy in interpersonal communication is important.

A) Encoding
B) Distortion
C) Feedback
D) Language routines

Interpersonal Communication

The process by which people exchange information, feelings, and meaning through verbal and non-verbal messages face-to-face.

Accuracy

The degree to which information, measurement, or calculation is correct and free from errors.

Distortion

The act of misrepresenting or altering information or reality, often to deceive or create a misleading impression.