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Tatiana Santana
on Dec 14, 2024

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Kohl's is a moderately priced retailer that sells name-brand fashions and home goods. A few salespeople are available in the jewelry department, but customers are responsible for most of their shopping activities. Kohl's provides its consumers with

A) full service.
B) limited service.
C) self-service.
D) restricted service.
E) functional service.

Full Service

A type of service that encompasses all necessary elements of a transaction without the need for the customer to seek additional services elsewhere.

Limited Service

Refers to businesses or offerings that provide a narrower range of services or goods compared to full-service counterparts, often at a lower cost.

Self-Service

A customer service model in which individuals perform tasks and access services independently, often facilitated by technology, without direct assistance from staff.

  • Understand the concept of service levels (full, limited, self) in retail and identify examples of each.
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HS
Hanish SharmaDec 15, 2024
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