One of Britain's largest children's hospitals working with Ferrari Racing is an example of

A) internal benchmarking.
B) external benchmarking.
C) Taguchi concepts.
D) employee empowerment.
E) corporate responsibility.

External Benchmarking

The process of comparing a company's performance metrics to those of industry peers or competitors outside the organization to identify best practices.

Employee Empowerment

Enlarging employee jobs so that the added responsibility and authority is moved to the lowest level possible.