Asked by
Kiana Carlos
on Oct 31, 2024
Verified
Optical checkout scanners and ATMs are examples of technology's impact on services.
ATMs
Automated Teller Machines, electronic banking outlets that allow people to complete transactions without the need for a branch representative.
- Understand the impact of technology on service processes and the customer experience.
Verified Answer
JO
Learning Objectives
- Understand the impact of technology on service processes and the customer experience.
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