Routine replies and positive messages should close with ________.

A) a sincere apology for the trouble caused
B) an expression of appreciation or goodwill
C) a detailed explanation of the request
D) a mention of the consequences of non-compliance

Goodwill

The intangible asset that represents the value of a business's reputation and customer relationships, influencing its competitive advantage.

Appreciation

Recognition and enjoyment of the good qualities of someone or something, often leading to expressions of gratitude.

Trouble

Trouble refers to problems or difficulties that cause distress, inconvenience, or concern.