Asked by
Timothy O'Connor
on Oct 24, 2024
Verified
Social computing improves customer service.
Social Computing
Refers to the use of social software and other technologies to facilitate and enhance interaction among people.
Customer Service
The support offered by companies to their customers before, during, and after purchasing or using their products or services, aimed at enhancing the customer's experience.
- Understand the function of social media in customer support and marketing strategies.
Verified Answer
CW
Learning Objectives
- Understand the function of social media in customer support and marketing strategies.
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