Asked by
Richard Annoh
on Oct 29, 2024
Verified
The closing paragraph of a bad-news message must restate the refusal.
Closing Paragraph
The final segment of a written document or communication, typically summarizing the main points or indicating a conclusion.
Restate The Refusal
The practice of rephrasing a denial or rejection in a way that aims to soften the impact or maintain a positive relationship with the recipient.
- Understand the importance of concluding negatively perceived communications on a positive note.
Verified Answer
KL
Learning Objectives
- Understand the importance of concluding negatively perceived communications on a positive note.