Asked by
Technical ProDucTion
on Nov 28, 2024Verified
When irate customers sound threatening and overstate their claims, you will have the most success in getting them to accept your explanations if you make your tone match theirs.
Irate Customers
Customers who are extremely angry or frustrated, often expressing their dissatisfaction vocally.
Threatening
Expressing an intention to inflict pain, injury, damage, or other hostile action on someone in retribution for something done or not done.
- Recognize the psychological impact of how bad news is delivered on the receiver's acceptance.
Verified Answer
AL
Learning Objectives
- Recognize the psychological impact of how bad news is delivered on the receiver's acceptance.
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