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Allie Smith
on Nov 02, 2024

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When Tamara is alone with Michael,she tells him,"I care about your success as a sales associate and believe that the way you interact with clients is hurting your results." Tamara's criticism could be more constructive if she remembered to​

A) ​use "I-statements."
B) ​communicate her regret.
C) ​request a specific change in his behavior in the future.
D) ​address his competency in and commitment to sales.

Sales Associate

An employee in a retail or wholesale business responsible for selling products or services to customers, offering advice, and assisting with purchases.

Constructive Criticism

An approach to providing feedback that is intended to help someone improve, focusing on positive ways to make changes.

I-statements

A communication technique used to express one's feelings and needs assertively and non-defensively by focusing on the speaker's experiences rather than accusing or blaming others.

  • Understand the principles and benefits of constructive criticism and specific behavioral change requests.
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Sawera RashidNov 02, 2024
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