When writing persuasive claim or complaint messages, you should

A) suggest that the receiver intentionally deceived you or intentionally created the problem.
B) use a moderate tone.
C) inform the reader that you will contact the Better Business Bureau if your claim is not granted.
D) use a strong tone with accusatory language to demonstrate your dissatisfaction.

Persuasive Claim

A statement or request intended to convince others to agree with a position, action, or viewpoint, especially used in marketing, legal, or customer service contexts.

Moderate Tone

Using a balanced and reasonable voice in communication, avoiding extreme or emotional language to maintain professionalism.

Accusatory Language

Phrases or words used in communication that imply blame or culpability, potentially eliciting defensive reactions.