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Which of the following is associated with active listening?
A) Establishing a receptive mind-set
B) Focusing on appearance and delivery
C) Concentrating on your next comment
D) Taking as many notes as possible
Active Listening
The practice of fully concentrating on what is being said rather than just passively hearing the message, involving feedback and engagement.
Receptive Mind-Set
An attitude or approach characterized by being open and willing to consider or accept new ideas and information.
Appearance
The way that someone or something looks to other people, including physical presentation and attire.
- Understand the concept of active listening and ways to demonstrate it effectively.
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Learning Objectives
- Understand the concept of active listening and ways to demonstrate it effectively.
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