Which of the following is true of writing negative announcements that maintain goodwill?

A) Bad news should be given directly to prevent surprising or angering readers.
B) Bad news should be stated positively but clearly.
C) The negative announcement should not start with a buffer.
D) Readers should not be offered any alternative solutions.
E) Readers should not be given any justification for the negative announcement.

Negative Announcements

Communications that convey unfavorable news, decisions, or changes, often requiring careful wording to minimize negative reactions.

Goodwill

An intangible asset that represents the value of a company's brand name, solid customer base, good customer relations, good employee relations, and any patents or proprietary technology.

Buffer

A means of cushioning, isolating, or protecting; often used in the context of absorbing shocks or smoothing out fluctuations.