Asked by
Darrence Pelicano
on Oct 20, 2024
Verified
Which of the following should be included in the body of a direct claim?
A) An indirect statement blaming the reader
B) A direct statement accusing the reader of unprofessional services
C) A statement with words such as disappointment and complaint that reflects your emotions
D) A paragraph of explanation to help your reader understand your claim
E) A statement identifying your long-standing business relationship written in the we-viewpoint
Direct Claim
A clear and straightforward statement or demand made by someone usually seeking redress or asserting a right.
We-viewpoint
A communication strategy that emphasizes unity by using inclusive language, often seen in business or team environments to foster collaboration.
- Comprehend the differences between direct and indirect strategies in handling claims and routine questions.
- Learn about the role that positive framing plays in the composition of claim messages and in responding to requests for service advancements.
Verified Answer
RA
Learning Objectives
- Comprehend the differences between direct and indirect strategies in handling claims and routine questions.
- Learn about the role that positive framing plays in the composition of claim messages and in responding to requests for service advancements.
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