Asked by
Verified
Within the context of a supply chain, ________ is the ability of a logistics system to satisfy users in terms of time, dependability, communication, and convenience.
A) quick response
B) customer service
C) distribution management
D) efficient consumer response
E) lead time
Customer Service
The support and advice provided by a company to those people who buy or use its products or services.
Logistics System
The comprehensive network and process involved in the planning, implementing, and controlling of the efficient flow and storage of goods, services, and related information.
Dependability
The quality of being trustworthy and reliable, often used to describe products, services, or sources of information.
- Acknowledge the critical role of customer service within the framework of supply chain operations.
Verified Answer
Learning Objectives
- Acknowledge the critical role of customer service within the framework of supply chain operations.
Related questions
Supply Chain Managers Balance Total Logistics Cost Factors Against Customer ...
In the Context of a Supply Chain, Customer Service Refers ...
For Logistics, the Customer Service Concept Suggests That Firms Should ...
The Ability of the Customer to Track Their Order from ...
Which of the Following Is an Advantage of Distributor Storage ...