You should use the indirect approach to organize negative news messages when ________.

A) you need to get the reader's attention
B) the audience prefers short messages
C) the situation is routine or minor
D) the bad news will come as a shock to the audience

Indirect Approach

A communication strategy where the main points are not stated directly at the beginning but are introduced gradually.

Bad News

Information that is unwelcome, distressing, or disappointing to the recipient, similar to negative messages but often more personal or impactful.

Audience Shock

A reaction from the audience characterized by surprise, disbelief, or dismay, often caused by unexpected information or the manner in which it's presented.