Asked by
Victor Torres
on Nov 01, 2024Verified
A brand ______ describes customers' expectations.
A) equity
B) promise
C) attribute
D) response
Brand Promise
The commitment made by a brand to its customers, encapsulating what customers can expect from the brand's products or services.
Customers' Expectations
Customers' expectations refer to the beliefs and attitudes customers have about the level of service or product quality they will receive from a provider.
- Comprehend the principles of branding and communication in marketing.
Verified Answer
KP
Learning Objectives
- Comprehend the principles of branding and communication in marketing.