A sure way to gain goodwill is for the writer to do a little bit more than he needs to do for his reader. The best way to do this is by:

A) writing concise messages with only the barest essentials.
B) being brusque and giving the message a hurried treatment.
C) providing blunt responses to negative messages.
D) personalizing the message according to the audience.
E) using rubber stamps that is relevant to the situation.

Goodwill

An intangible asset representing the value of a company's brand name, solid customer base, good customer relations, good employee relations, and any patents or proprietary technology.

Concise Messages

Communication that provides necessary information in a clear and brief manner, without unnecessary words or details.

Rubber Stamps

Tools with raised letters or designs used to apply inked impressions on surfaces, often used for administrative or craft purposes.